Senior Visual Designer

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of visual designers work closely with product designers, marketers, design technologists, and product managers, along with thousands of our users to help make their lives easier through technology. We embrace creative design thinking and processes to ship dozens of new templates and features each month. We measure our success based on our customer’s success. We strive for real impact.

We are in search of a talented Senior Visual Designer who possesses the desire to solve complex problems with data-informed solutions and is experienced working with AI technology and innovating with AI designs. This individual will be a core member of our expanding design team, contributing to the development of a best-in-class Enterprise SaaS product with desktop, tablet, and mobile interfaces. They will bring interfaces and illustrations to life through thoughtful micro-interactions, motion design, and contribute to our growing design system for scalable use. Visual Designers at ServiceTitan produce visually stunning and captivating work that resonates with our users. They are creative thinkers who delve into the "why" behind design choices and communicate this through their visual creations. They are responsible for breathing life into design solutions that align with both our wider Product strategy and Marketing efforts.

Reporting to the Group Manager, Visual Design, the Senior Visual Designer possesses a balanced toolkit of real-world design experience, creativity, a background in design theory, and an excitement around contributing to Product branding.

This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.

What you’ll do

• Work closely with our Design System team to ensure and grow best practices and guidance around ServiceTitan’s Visual Design language pillars.
• Help shape the visual design language in the Product through UI design, data visualization, and motion design.
• Solid understanding of animation principles (easing, timing, choreography) and how motion supports usability
• Design and document motion/animation behaviors for developer handoff
• Utilize AI-assisted ideation/concepting, generative image tools, prompt-driven asset production, and use these tools  to accelerate generation of high-quality work
• Support the XD team with assets that promote an exceptional visual language throughout Product; illustrations, iconography, landing pages, feature announcements, app assets, and more.
• Design creative solutions that are engaging, inclusive, intuitive, and solve real problems.
• Work collaboratively with the team to create work guided by ServiceTitan’s Visual Design language pillars.
• Partner with product designers, design technologists, visual designers, and product managers to develop and ship work.
• Mentor junior designers on UI and motion craft, providing hands-on feedback on interface design, animation principles, and design system usage to help them grow
• Strive to resonate with the home services industry and audience, while advocating for creative excellence
• Advocates for design quality and consistency across the product, setting a high craft bar through both execution and mentorship
• Be an active advocate for creativity: come up with unique and creative ideas regularly, and be excited for growth
• Leverage visual frameworks and patterns based on brand guidelines across Marketing and Product

What you'll bring

• A design portfolio showcasing relevant real-world UI and Visual design work.
• Experience shipping with AI tools and software
• Experience designing motion for UI and illustrations
• Experience working with a Design System
• Excellent communication and collaboration skills across diverse cultures and time zones.
• Proficient in visual design foundations including layout, typography, iconography, color theory, and composition.
• Exceptional ability to establish and maintain relationships across teams and functions.
• Experience giving design feedback and a genuine desire for personal growth.

Bonus

• Experience designing for AI products

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Be Human With Us: 

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.