Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Senior Vice President - Operations drives strategic and operational excellence for US service delivery and P&L performance. This executive role is responsible for commercial strategy design, leading cross-functional management teams through execution, embedding technological innovations into the operating model, and reporting operational outcomes directly to the Chief Operating Officer (COO).
Job Requirements:
- Own the performance, P&L, and delivery of operations across a significant portion of our global footprint — clients, sites, and programs
- Set the operating standard for how Everise delivers — across markets, verticals, and channels — and hold the organization to it
- Lead the site leaders, program heads, and functional owners running the business day-to-day across our six-country footprint
- Be the operational counterpart to client executives — earn trust, hold the hard conversations, deliver on what we commit to
- Drive AI and automation into the operating model — not as a bolt-on, but as a core layer of how the work gets done
- Build the playbook for how Everise scales the next chapter — new clients, new geographies, new capabilities
- Find where complexity is hiding cost, risk, or opportunity — and be the one who moves on it
- Develop the next generation of operational leaders across markets — because scale is a people problem before it's anything else
Knowledge:
- 15+ years in operations leadership, with meaningful time at the SVP level in BPO, CX, or comparable global services environments
- Track record of running multi-site, multi-country operations with direct P&L accountability
- Executive client relationship experience — you've been the person the client actually calls
- Fluency in operational transformation — AI and automation, workforce redesign, nearshore/offshore strategy, contact center technology
- Experience across healthcare, insurance, or financial services verticals — or the horsepower to get up to speed fast
- Comfort with ambiguity, competing priorities, and moving parts across time zones
- US-based, with willingness to travel across our global footprint
Compensation & Benefits
The anticipated base salary range for this remote position is between $325,000- $350,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include a discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- 15+ years in operations leadership with meaningful time at the SVP level in BPO, CX, or comparable global services
- Proven track record running multi-site, multi-country operations with direct P&L accountability
- Executive client relationship experience (primary client operational counterpart)
- Fluency in operational transformation including AI and automation, workforce redesign, nearshore/offshore strategy, and contact center technology
- Experience across healthcare, insurance, or financial services verticals or ability to ramp quickly in these industries
- Comfort managing ambiguity, competing priorities, and operations across multiple time zones
- US-based location with willingness to travel across the companys global footprint
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
