CyrusOne

Senior Vice President, Global Sales & Customer Experience

Posted One Month Ago

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Dallas, TX, USA

In-Office

Senior level

Information Technology

The Role

Executive leader responsible for CyrusOne’s global sales and customer experience organization across North America, Europe, and Asia Pacific. Drives commercial growth, customer lifecycle ownership, strategic account development, forecasting, Salesforce modernization, AI-enabled transformation, complex transaction execution, and cross-functional enterprise alignment. Builds leadership capability, represents the company with major customers and investors, and leads large-scale data center and digital infrastructure sales strategies.

Summary Generated by Built In

We are seeking a Senior Vice President, Global Sales & Customer Experience to join our executive leadership team and shape how CyrusOne grows, serves customers and wins in the AI era. The successful candidate will lead our global commercial and customer experience organization across North America, Europe and Asia Pacific, spanning Sales Operations, Account Management, Strategic Account Sales, Business Development, New Logo Acquisition and Customer Care. They will work closely with the Chief Operating Officer and leaders across Development, Engineering, Operations, Finance and Legal to build a customer-centric, AI-enabled growth engine that consistently delivers sales targets and turns committed capital into profitable, long-duration revenue.

What You Will Do:

Drive Growth: Build and execute the global commercial plan to consistently deliver sales targets. Define priority customers, markets and campuses, balance expansion with new-logo growth, and align demand with available and planned capacity.
Own the Customer Experience: Own the full customer lifecycle, from opportunity development and contracting through delivery, service, renewal and expansion. Lead the shift from transactional selling to holistic customer stewardship.
Build a Class A Team: Assess and develop the leadership team, add new capabilities where needed and establish succession plans. Align the organization, coverage model and operating rhythms to CyrusOne's strategy.
Modernize the Commercial Operating System: Establish disciplined sales processes, strategic account planning, pipeline reviews and reliable forecasting, with Salesforce as the trusted system of record.
Lead AI-Enabled Transformation: Define and deliver the roadmap for embedding AI and automation into account intelligence, demand identification, forecasting, proposal development and customer communications.
Close Complex Transactions: Lead large, long-cycle transactions, including build-to-suit and multi-phase campus commitments. Maintain discipline on pricing, contract structure, risk allocation and returns.
Align the Enterprise: Partner with Development, Engineering, Construction, Operations, Asset Management, Legal and Finance so CyrusOne operates as one system and promises made are promises kept.
Lead in the Market: Represent CyrusOne with strategic customers, partners, utilities, brokers, advisors and analysts. Turn market insight into customer strategy and capacity decisions, and report with credibility to the executive team, Board and investors.

What We Are Looking For:
Required

12+ years of progressive commercial leadership experience, including leadership of a global or multi-regional sales organization
Bachelor's degree or equivalent professional experience; advanced degree valued
Proven success transforming a sales organization's structure, coverage, incentives and processes while sustaining bookings momentum
Track record of moving teams from transactional selling to strategic account leadership, customer intimacy and proactive opportunity creation
Leadership of sales or revenue operations, including Salesforce (or comparable CRM), forecasting, analytics and enablement
Experience closing large, capital-intensive transactions with sophisticated buyers, with strong command of pricing, contract structure, risk and return
Effectiveness in a matrixed organization, with credibility presenting to executive leadership teams, Boards and investors
Must be able to travel extensively, including internationally

Preferred

Data center, cloud or digital infrastructure experience; exposure to hyperscale and large enterprise technology buyers is highly valued
Demonstrated use of AI, automation and data to improve commercial productivity, customer insight and outcomes
Experience leading in a private-equity or infrastructure-investor-backed environment
A general manager's mindset and a leadership style grounded in integrity, grit, ownership and collaboration, building durable systems and future leaders rather than relying on individual heroics

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Skills Required

12+ years of progressive commercial leadership experience, including leadership of a global or multi-regional sales organization
Bachelor's degree or equivalent professional experience
Proven success transforming sales organization structure, coverage, incentives, and processes while sustaining bookings momentum
Experience moving teams from transactional selling to strategic account leadership, customer intimacy, and proactive opportunity creation
Experience leading sales or revenue operations, including Salesforce or comparable CRM, forecasting, analytics, and enablement
Track record closing large, capital-intensive transactions with sophisticated buyers, including pricing, contract structure, risk, and return management
Effectiveness in a matrixed organization, with credibility presenting to executive leadership teams, boards, and investors
Ability to travel extensively, including internationally
Advanced degree
Data center, cloud, or digital infrastructure experience
Exposure to hyperscale and large enterprise technology buyers
Experience using AI, automation, and data to improve commercial productivity, customer insight, and outcomes
Experience leading in a private-equity or infrastructure-investor-backed environment
General manager mindset and leadership style grounded in integrity, grit, ownership, and collaboration

CyrusOne Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CyrusOne and has not been reviewed or approved by CyrusOne.

Strong & Reliable Incentives — Annual and quarterly bonus programs, overtime opportunities, and other performance incentives are described as meaningful parts of pay. These elements are seen as helping total compensation feel more competitive even when base pay is viewed as average.
Leave & Time Off Breadth — Paid time off, sick leave, a generous holiday calendar, and a year-end shutdown are frequently emphasized. These provisions contribute to an appealing time-off package that many consider a strong component of the overall benefits.
Healthcare Strength — Medical, dental, vision, life and disability insurance, telemedicine, and HSA/FSA options are presented as part of a comprehensive offering. Health coverage is commonly characterized as solid and a positive aspect of the package.