Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Senior Vice President – FP&A is responsible for driving the company’s financial strategy by ensuring robust analysis, documentation, and execution of processes related to revenue forecasting, pricing strategies, and long-term financial planning. The SVP partners with the CFO, and business unit leaders to provide high-level financial insights and ensure that pricing proposals and forecasts are competitive and align with the organization’s financial goals and strategies.
Principle Accountabilities (Key Result Areas):
• Thorough understanding of all Customer contracts and the impact of the forecasting process.
• Guide, lead and oversee the Company’s revenue forecasting and planning activities, including weekly forecasting, and monthly forecasts and annual plan.
• Working with Operations, Client Services, and other departments, determine the appropriate assumptions for revenue forecasting related to occupancy, utilization, staffing, headcount and other variables that would drive accurate and timely forecasting.
• Analyze and prepare returns on investment calculations on new client agreements.
• Be responsible for the preparation and analysis of Client’s contribution margin and while working with other departments assist in determining changes needed to drive profitability.
• Responsible for driving discipline within the organization for pricing to clients and developing a pricing model that can be easily used by the sales team. Accountable for training sales team on pricing models.
• Manage, direct and develop revenue, pricing planning, and analysis staff. Execute performance management staff.
• Ensure that strategic and tactical analysis such as ROI and capital asset investment decisions are thorough and delivered on a timely basis for decision-making; the impact of client ramp up changes are appropriately communicated.
Attributes & Attitude
• Dynamic and dependable
• Ability to work under high pressure
• Highly organized with proven delivery of projects on schedule and budgets
• Quick thinker and an effective manager
• Excellent interpersonal and communication skills
• Strategic mindset
• Integrity and drive
• Strong knowledge & practical application of financial reporting concepts and preferred business practices.
• Strong project management skills
Knowledge:
• Qualification: MBA, Bachelor’s Degree in Accounting, Finance or Business Administration.
• Experience: 13-15 years of experience in financial reporting, planning, and analysis within the BPO/Contact Center industry.
• Corporate forecasting and accounting experience.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
