Senior Vendor Management Consultant

Description and Requirements
The Team You Will Join
Join MetLife's Global Technology and Operations (GTO) team, where what you build truly matters. Here, innovation and collaboration drive everything we do- from developing best-in-class digital solutions to safeguarding customer and employee data. Whether you're transforming insights into customer-first strategies, advocating for people in life's most important moments, or simplifying how we serve millions worldwide, your expertise makes a lasting impact. We bring MetLife's purpose to life, shaping a more confident future. Let's build it together.
The Opportunity
The Senior Vendor Management Consultant serves as a strategic partner between MetLife Global Technology & Operations and key external vendors that support enterprise priorities. The Senior Vendor Management Consultant leads vendor governance, performance management, and issue resolution across complex services and stakeholder groups. The role uses data, operational insights, and modern collaboration practices to improve service outcomes, strengthen accountability, and manage risk posed by third party vendors. This is an exciting opportunity to work across the GTO organization to drive value and compliance from our third-party relationships.
Key Responsibilities

• Manage strategic vendor relationships for medium to high-complexity engagements, including vendors with significant annual spend, critical services, or cross-functional dependencies.
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Lead vendor governance activities such as business reviews, performance scorecards, service level monitoring, contract change management, and escalation management.
• Analyze operational data, service trends, and vendor performance metrics to identify risks, improvement opportunities, and actionable recommendations for stakeholders.
• Partner with internal teams across technology, operations, procurement, legal, finance, risk, and compliance to align vendor services with business objectives.
• Support sourcing and renewal activities by evaluating proposals, defining business requirements, and contributing to service level expectations and governance frameworks.
• Drive issue resolution for vendor-related service, delivery, and compliance concerns, ensuring timely communication, clear accountability, and sustainable corrective actions.
• Use approved AI tools responsibly to support your vendor management work.
• Contribute to vendor risk management by supporting due diligence, control reviews, business continuity readiness, and remediation tracking.

Required Qualifications

• 6+ years of related experience in vendor management, supplier governance, procurement operations, business operations, or a comparable function.
• Experience leading or supporting cross-functional initiatives, process improvements, or strategic projects in a matrixed environment.
• Strong analytical skills with the ability to interpret service levels, operational metrics, risk indicators, and business trends.
• Working knowledge of vendor governance, contract management, issue escalation, and performance review practices.
• Digital and data literacy, including experience with spreadsheets, dashboards, reporting tools, or workflow automation platforms.
• Excellent written and verbal communication skills, with the ability to tailor messaging to business, technical, and executive stakeholders.
• Strong collaboration, problem-solving, and decision-making skills, with the ability to work independently and influence across teams.
• Customer-focused mindset with sound judgment, attention to detail, and the ability to manage competing priorities in a changing environment.

Preferred Qualifications

• Bachelor's degree preferred.
• Comfort using approved AI tools responsibly in day-to-day work.
• Prior experience in vendor management, contract management, third-party risk, strategic sourcing, procurement, operations or technology.
• Knowledge of the MetLife GTO organization.
• Experience building or using dashboards, scorecards, or performance reporting to support vendor governance decisions.
• Strong conflict resolution, negotiation, and stakeholder management skills.
• Ability to manage multiple initiatives and work effectively across a complex matrixed environment.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $80,000 - $115,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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