Senior VDI Engineer (Citrix & NetScaler)

Roles and Responsibilities

• Provide Level 3 technical support for complex Citrix and NetScaler environments.
• Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX).
• Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features.
• Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop.
• Oversee day-to-day operations of VMware vSphere, including performance analysis, disk/network configuration, patching, and remediation.
• Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues.
• Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure.
• Create and maintain accurate technical documentation, runbooks, and environment diagrams.
• Act as a technical escalation point within the Managed Services team.
• Ensure timely and professional handling of incidents, service requests, and changes—aligned to SLA.
• Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning.
• Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments.
• Participate in on-call rotation

Qualifications

• 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX).
• 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments.
• Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning.
• Solid understanding of AVD (Azure Virtual Desktop), Citrix Cloud, and integrations with Azure AD.
• Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required.
• Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director.
• Experience with Managed Services or Consulting environments is a plus.
• Strong documentation and reporting skills.
• Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment.
• Excellent verbal and written communication skills.
• Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.