As a Senior UX/UI Designer, you’ll help shape the digital experiences customers have across Balsam Brands websites. You’ll take ownership of UX/UI projects from early concepts through final design and developer handoff, partnering closely with Product, eCommerce, Technology, and other teams along the way. You’ll bring together user needs, business goals, and strong visual design to create thoughtful, intuitive, and consistent experiences while advocating for the customer throughout the design process.
What you'll be doing:
Design Production
- Understands brand, products and users to produce high quality designs in accordance with brand guidelines.
- Brainstorms, sketches and creates mockups of multiple ideas to effectively satisfy design requirements and business goals.
- Provides final UX/UI designs with specifications for developers.
- Designs icons and graphic assets for use across various digital channels.
Design Iteration
- Partners with Product Managers & eCommerce teams to hypothesize, test, and measure success of the product, leveraging current tools & technologies.
- Translates hypothesis, based on business results and testing, into concepts and requirements, delivering user flows, customer journey, wireframes, comps and prototypes.
- Conducts User Research, within design projects, to understand user pain points and identify action items based on insights.
User-Centered Approach and Consistency
- Follows and updates style guides and pattern libraries, and ensure consistent implementation.
- Understands customer goals, business requirements and technical constraints to work within project parameters.
- Advocates for design, customers, and accessibility best practices.
- Manages multiple priorities/projects under tight deadlines, working independently and/or with the design team.
- Articulates design decisions.
Other Duties and Responsibilities
- Performs other duties that may be assigned from time to time.
What we're looking for:
- Undergraduate degree in Web/Graphic Design or equivalent work experience
- 5+ years of relevant experience
- An online portfolio (please specify which work was created 100% by you vs. by a team)
- Passion for design (typography, color and grid layouts)
- Knowledge of mobile design standards and familiarity with responsive design best practices
- User-centered approach to design
- Proficient in Figma, Photoshop and Illustrator with the ability to produce organized files with sensible layer structures and naming
- Competency with HTML and CSS
- Impeccable eye for detail and consistency
- Ability to respond effectively and appropriately to creative feedback and constructive criticism
- Strong organizational skills
- Self-motivated
- Excellent verbal and written communication skills
- Desire to have fun at work
Location: The Senior UX/UI Designer position is a remote working position for Balsam Brands Philippines in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.
Our must-haves:
- Must attend occasional in-person meetings.
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.
Status: This is a full-time, permanent position with benefits.
Hardware Provision: Company-issued Laptop will be provided on your first day.
At Balsam Brands Philippines, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:
- Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
- 13th Month Pay
- Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
- Internet Subsidy. With internet allowance, we are set up for success.
- Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
- Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
- Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
- Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
- Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
- Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive!
- Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
- Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
- Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.
Skills Required
- Bachelor's degree in Web or Graphic Design or equivalent experience
- 5+ years of relevant UX/UI design experience
- Online portfolio with clear attribution of work ownership
- Proficiency in Figma
- Proficiency in Adobe Photoshop
- Proficiency in Adobe Illustrator
- Competency with HTML and CSS
- Knowledge of mobile design standards and responsive design best practices
- Fast, reliable internet connection (minimum actual speed 50MBPS) — DSL, Fiber, or Broadband (not mobile stick)
- Personal laptop and a backup device
- Willingness to engage and log work via the Upwork platform
- Strong attention to detail, organization, and ability to manage multiple priorities
- Excellent verbal and written communication skills
Balsam Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Balsam Brands and has not been reviewed or approved by Balsam Brands.
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Healthcare Strength — Health coverage is described as generous, including fully covered employee medical premiums in listed plans, broad plan choices, and added features like infertility coverage and HSA funding. Mental health/EAP and disability/life protections further reinforce everyday coverage.
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Leave & Time Off Breadth — Time off includes PTO that increases with tenure, a separate paid annual shutdown week, and a long‑tenure sabbatical. These elements extend recharge time beyond standard offerings.
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Affordable Benefits — The employer covers the full employee premium on medical and a high share for dependents in current postings, lowering out‑of‑pocket costs. This affordability raises the overall value of total rewards even when base pay is the focus.
Balsam Brands Insights
What We Do
Balsam Brands is a multi-brand E-Commerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy environment. The company has been the recipient of multiple awards, including: • Forbes Magazine: America’s 25 Best Small Companies (2016) • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015) • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015) • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)
