Jobs at Balsam Brands

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

The Senior Manager, Ecommerce will lead operations for online stores, optimize shopper journeys, mentor a team, utilize analytics for strategy, and drive growth in NA and APAC markets.

Manage creation, optimization and analysis of PPC, paid social and programmatic campaigns. Compile and maintain dashboards and reports, conduct deeper performance analysis, support planning and testing, manage budgets and peak-season pacing, coordinate cross-functional and agency partners, maintain documentation and SOPs, and mentor junior team members. Actively leverage AI tools to streamline reporting, insights generation, and recurring workflows.

Support technical execution, system administration, privacy compliance, and optimization of eCommerce websites. Monitor and troubleshoot site speed, validate new features, assist incident response, manage DAM/CMS access, execute technical tasks for launches, and maintain technical documentation and process improvements.

The Executive Assistant & Workplace Experience Coordinator supports executives, manages office operations, and coordinates workplace experiences, ensuring a smooth and welcoming environment.

The Google Ads Strategist will manage PPC campaigns, optimize performance, conduct audits, collaborate across functions, analyze metrics, and manage budgets to achieve project goals.

The Senior Operations Strategist will oversee warehouse operations, drive process improvements, manage projects, analyze supply chain metrics, and mentor junior team members.

Lead and execute global product and environmental regulatory compliance across multiple jurisdictions. Manage EPR reporting, supplier compliance, FMD and BOM analysis, laboratory report interpretation, regulatory tracking, and cross-functional coordination. Improve compliance workflows and enable automation/AI tools to support audit readiness and operational efficiency.

The Senior Strategist will oversee B2B customer journey improvements, analyze operational workflows, enhance digital experience, and drive analytics to boost conversion, retention, and customer satisfaction.