Jobs at Balsam Brands

Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

Lead full-cycle recruiting for complex, high-priority roles; partner with hiring managers on strategy, sourcing, assessment, and offers; build pipelines; design inclusive interviews; use data to improve processes; contribute to recruiting initiatives and coach peers.

Own full-cycle recruiting for complex, high-priority roles across assigned functions. Partner with hiring managers to design sourcing and interview strategies, build candidate pipelines, manage screening through offers, use recruiting data to improve processes, and promote an inclusive candidate experience while mentoring peers.

Design scalable digital solutions and architectures for internal business and technical teams. Analyze requirements, produce diagrams and estimates, define technical requirements using microservices, APIs, SOA/event-driven/REST and secure protocols, lead complex projects, and collaborate with UX, eCommerce, and cross-functional stakeholders.

Support multilingual content workflows by preparing source files, administering localization projects in Jira, coordinating external vendors, performing intake quality checks, handling file processing and reintegration, maintaining tracking and reports, conducting localization QA, and identifying process improvements to ensure timely, accurate translations.

Support technical execution, system administration, privacy compliance, and optimization of eCommerce websites. Monitor and troubleshoot site speed, validate new features, assist incident response, manage DAM/CMS access, execute technical tasks for launches, and maintain technical documentation and process improvements.

Support day-to-day performance marketing across PPC and paid social: compile and analyze campaign data, prepare reports and dashboards, conduct account audits, create/upload and monitor ads, manage ClickUp workflows, track spend, perform audience and competitor research, and deliver optimization insights to support revenue and efficiency goals.

Deliver user-centric, pixel-perfect UX/UI designs for Balsam Brands websites, create mockups and assets, maintain style guides and pattern libraries, provide developer-ready specs, iterate on designs, advocate accessibility and user needs, manage multiple projects and communicate design decisions.

Own product strategy and roadmap for retail core systems (financial, OMS, WMS/IMS). Partner with senior business leaders and engineering, prioritize trade-offs, bring an AI-first approach, grow and coach PM teams, define metrics, and drive execution to support scaling and international expansion in a hybrid role.

Lead product strategy and roadmap for retail core systems (financial, OMS, WMS/IMS) to enable scaling and international expansion. Partner with senior business and engineering leaders, drive prioritization and architecture decisions, embed an AI-first mindset, and grow a team of Product Managers focused on rapid prototyping, metrics, and measurable business outcomes. Hybrid role with strong stakeholder communication and delivery accountability.