The Role
At Favor, we’re doing more than providing consumers with the best on-demand delivery experience. We’re building a community of Runners who can work how they want, when they want. And we’re doing all this while growing local businesses and partnering with Texas’ most beloved grocer, H-E-B. We put people in the center of everything we do. Our Product team advocates for our diverse users and our business, finding creative ways to serve them both.
We’re looking for a mixed-methods Senior UX Researcher with strong quantitative research skills. This role will work within a user-centered product organization to lead high-impact research and drive user insights that have a positive impact on the lives of customers, Runners, merchants, and businesses.
What you'll do:
- Plan and execute end-to-end research studies using a variety of methods (user interviews, quantitative surveys, sentiment measurement, MaxDiff, PCA/conjoint), and other research methods to gather insights into user behavior, needs, and preferences within the delivery services domain.
- Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions.
- Create and maintain research artifacts such as research briefs, discussion guides, usability test scripts, and research reports; ensure findings are effectively communicated and documented.
- Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities; champion user-centric insights throughout the organization.
- Present results regularly to cross-team creative peers, engineers, and key stakeholders.
Skills you have:
- A degree in the social/behavioral sciences, human-computer interaction (HCI) or a related discipline or comparable formal training, certification, or work experience.
- 5+ years of relevant UX research experience.
- High-level knowledge of qualitative and quantitative research methods; excellent analytical skills with the ability to synthesize complex data and draw meaningful insights.
Who you are:
- Strong understanding of user-centric design principles and methodologies with a demonstrated ability to translate research findings into actionable recommendations.
- Ability to lead teams through a wide range of complex and ambiguous research and user-centered design tasks.
- Strong communication and presentation skills with the ability to effectively convey research findings and recommendations to diverse stakeholders.
- Proven ability to work collaboratively in a cross-functional team environment and foster a user-centric design culture.
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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The Company
What We Do
Howdy! The best things are found only in Texas, and Favor Delivery is proudly unavailable in 49 states. As a Texas born-and-bred company, and part of H-E-B, we love delivering food as much as Texans love eating it. From an extra-hot latte that meets you at the office to queso delivered (almost) right to your couch, we’re here when Texans are hungry and restaurants want to feed them. Experience how Texas orders in today!
Why Work With Us
Everything we do at Favor is rooted in our core values, including how we think about culture. We highly value transparency, respect, communication, and continuously pushing ourselves to learn, develop, and keep innovating. More than anything though, our culture is focused on our team members and building community.
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