Key Account Manager I

What You'll Do:

• Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
• Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization. 
• Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners.
• Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners. 
• Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor. 
• Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services. 
• Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations.
• Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
• Consistently achieve monthly, quarterly, and yearly goals. 
• Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants. 
• Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Skills You Have:

• A related degree or comparable formal training, certification, or work experience. 
• 3+ years of experience in Sales or Account Management 
• Proven experience growing partnerships with enterprise level accounts incrementally over time. 
• Excellent analytical and critical thinking skills.
• Understands how to own a book of business, and drive it towards success. 
• Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally). 
• Experience owning and  executing projects from ideation to completion. 
• Time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Proficient in G-suite and Salesforce (or similar CRM).