That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.
Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.
About this role:
As a Senior UX Researcher, you'll be part of a UX team looking after the apps and websites our customers use to order their food globally.
We work in cross-functional teams made up of Designers, Researchers, Copywriters, Product Managers, Analysts and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.
At JET, you’ll make research and user-centricity a key part of the product and design decisions. You’ll be hungry for insights - keen to get stuck in and uncover our users' needs across the end-to-end experience. You’ll work both independently and together with other researchers to deliver impactful, robust, and timely findings that make real differences in our users’ experiences.
These are some of the key ingredients to the role:
- Working with cross-functional partners to identify and prioritise research needs and opportunities
- Tackling complex problems and working with ambiguity
- Digging deeper to understand the underlying issue and/or goal for our users
- Being an advocate for accessible and inclusive design solutions
- Use your storytelling skills to influence and you bring research to life in your presentations and reports
- Mentor and coach less experienced members of the team and support community-building activities
- Develop relationships and act as a strategic partner
- A proactive, hands-on approach and ability to take ownership of the entire research process, from ideation through to playback, with a focus on working collaboratively
What will you bring to the table?
- Excellent stakeholder engagement skills
- Strong knowledge of different research methods and understanding of when to apply one method over another
- Skilled in turning open and ambiguous research needs into clear and compelling questions, activities & outcomes
- Experience translating research into business impact and bringing insights to life in a clear, concise and compelling way
- Experience in establishing best practices and robust research processes
- Strong knowledge of accessibility and inclusive design, and experience conducting research with people with accessibility needs - or a willingness to learn
- A growth-oriented outlook, with a desire to learn and improve
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
#LI-CB2
Top Skills
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together.
From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself.
No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves.
We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions.
Together we transform, create, reinvent and empower every food moment.
As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition.
So load up your plate with ideas that get you excited, because at JET everything is on the table.
https://careers.justeattakeaway.com
