Senior UX Researcher

Senior UX Researcher

Job Description

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them.

As a Senior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matter expertise while delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they accomplish their jobs to be done.

Key Responsibilities

In this role as Senior UX Researcher, you will:

• Determine and recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process
• Lead exploratory and generative research studies, including discovery research that frames the problem space, identifies user needs, and gathers enough evidence and initial direction to define what to do next
• Plan, design, and execute tactical research initiatives such as usability testing and concept testing, using both moderated and unmoderated methodologies (e.g., facilitated sessions, surveys, click tests)
• Monitor UX project execution, including establishing and tracking relevant UX project metrics and UX product scorecards
• Develop foundational UX research artifacts such as user journeys, behavioural archetypes, heuristic guidelines, etc.
• Synthesize qualitative and quantitative data to help drive product and design decisions
• Work collaboratively with UX designers, content writers, product teams, development teams, and other stakeholders as part of an agile software development process
• Support, partner with, and influence multi-disciplinary teams — including leadership across product and other business areas — to execute UX projects
• Leverage generative AI tools to accelerate and enhance research workflows and processes
• Be a self-starter — take initiative and drive projects from beginning to end with a high degree of independence
• Take ownership of self-development; stay current with emerging research techniques, tools, and AI-driven practices in the field of UX
• Mentor and assist UX Researchers as needed
• Be a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs
• Contributes to and refines establishment of department UX standards and practices.

Required Qualifications

You are a fit for the role of Senior UX Researcher if you have:

• A Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline — or equivalent industry experience; candidates with a Bachelor's degree and strong demonstrated industry experience will also be considered
• 5+ years of UX research experience;
• Experience in UX research on B2B SaaS solutions
• Experience conducting both exploratory/generative and tactical research, including usability testing and concept testing across moderated and unmoderated formats
• Experience conducting qualitative and quantitative research throughout an agile development process
• Strong analytical and problem-solving skills, with comfort planning, prioritizing, conducting, analyzing, and communicating research across a variety of contexts and stakeholder levels — including senior leadership
• Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights effectively to cross-functional teams and leadership
• A curious, hands-on approach to leveraging generative AI tools to accelerate UX research workflows (applied experience is a strong asset)
• The ability to operate independently with minimal administrative overhead, while remaining communicative and collaborative with your manager and key stakeholders
• Experience with data analytics to inform UX research direction

Preferred Qualifications

• A portfolio is a nice-to-have; all candidates will be expected to walk through at least one strong past project during the interview process

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $117,700 USD - $218,600 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $102,200 USD - $189,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com