Fidelity will not provide immigration sponsorship for this position.
Job Description:Note: Fidelity will not provide immigration sponsorship for this position.
The Role
As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design partners to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qual and quant customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit. This role requires a motivated, high-potential individual with a growth mindset to collaboratively strategize and execute research studies.
As a Senior UX Researcher, you will:
- Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives
- Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively
- Execute project work in collaboration with your manager and team
- Share insights and recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes
- Contribute to the UX Research community by participating in initiatives that improve our practices and processes
Your Expertise and Skills You Bring
- 2 plus years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred
- Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
- Familiarity with the Jobs to Be Done framework
- Ability to recommend appropriate research method and approach, based on objectives and constraints
- Ability to rapidly scope, execute, and deliver results with assistance from manager and team
- Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways
- Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
- Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content
- Ability to pivot in a complex environment
- Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team
- Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
The Team
Fidelity follows standard product-development frameworks that put user needs at the center of all that we do. As a Senior UX Researcher, you’ll be part of a 70-person Research and Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- At least 2 years of UX research experience or a bachelor's or master's degree in Design, Human Factors, Psychology, or a related field
- Experience with qualitative and quantitative research methods
- Experience with one-on-one interviews, concept testing, usability testing, heuristic evaluation, and survey design
- Familiarity with the Jobs to Be Done framework
- Ability to recommend appropriate research methods based on objectives and constraints
- Ability to scope, execute, and deliver research results
- Strong written and verbal communication skills
- Ability to analyze research data and communicate actionable insights and recommendations
- Strong interpersonal and stakeholder-influencing skills
- Ability to work collaboratively and adapt in a complex environment
- Ability to connect research insights and recommendations to business needs
- Growth mindset and willingness to give and receive feedback
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
