Your focus will be on delivering value through strategic discovery and evaluative testing. You'll be expected to perform hands-on research as well as driving self-serve research as appropriate amongst the product and design teams through coaching and mentoring.
You're an AI-first researcher: you actively use AI tools to accelerate and scale research, from synthesis and analysis to survey scripting and rapid discovery, while maintaining methodological rigor, and you help the wider team build good habits around this.
You have strong experience with quantitative UX research, going well beyond basic satisfaction scales, confidently designing and running large-scale quantitative surveys and applying more advanced statistical techniques. You understand how user research helps shape metrics and drive teams towards success.
You appreciate and have experience of executing robust research studies, however, are adaptable and consider practical constraints in order to deliver 'just enough research' to deliver timely and impactful insights.
You'll help build a healthy pipeline of mid- and longer-term research projects, from exploratory/foundational discovery research to evaluative testing, through to beta/go-to-market monitoring, that will help drive future innovation and align with research and business objectives.
You're commercially minded and understand the business context behind the research and prioritise and frame your work in terms of the impact it can have on customers and the business alike.
You'll be expected to proactively work with cross-functional partners across the business to leverage available data, ensuring no insights are left unturned, evangelising research practices, AI-augmented ways of working, and general user-centricity throughout the company. Therefore you should be someone who is natural at building relationships and presence across the business.
You will also have the opportunity to support in growing and developing the research function and as such you're a self-starter, spotting gaps in processes and working swiftly to propose solutions.
Great research is only as valuable as its reach. You're skilled at socialising insights across the business, packaging and presenting findings in ways that stick, and making sure the right people act on them at the right time.
If you're able to do so, please share a portfolio of your work, including examples that demonstrate quantitative analysis and/or AI-augmented research workflows.
What you'll do
Bring expertise across a variety of research methodologies, both quantitative and qualitative, online and offline, from at least 5 years' experience, including leading projects and deciding how to best design, manage and deliver research.
Help the business solve the right problems in the right way, building understanding of customer needs, and supporting teams to evaluate their solutions against them.
Partner closely with the analytics team so qualitative insights are backed by quantitative data wherever possible.
Design and run large-scale quantitative surveys that go beyond basic rating scales, using solid reasoning to surface actionable insight.
Bring a commercial lens to research, framing and prioritising work in terms of the value and impact it can drive for the business, not just the customer.
Embed AI tools into day-to-day research work (e.g. transcript/data synthesis, coding, survey design, analysis, reporting), knowing where AI adds speed and where human review and rigor are essential and help the wider team build the same habits.
Be a strong advocate for the customer and for research itself, packaging and presenting insights so they land with stakeholders and drive real decisions, not just sit in a report.
Influence, challenge and enable teams to deliver high-quality product experiences.
This role will be responsible for but not limited to the following:
Who you are
Deep experience with both generative and evaluative research methods, comfortable independently initiating, running and communicating research end to end.
Commercially minded. You connect research to business outcomes and can prioritise and frame your work so it clearly ties back to commercial impact, not just user need.
Excellent at socialising research for impact. Skilled at packaging, presenting and landing insights so they cut through and drive action.
A genuine advocate for the customer and for research as a discipline, focused on where your work will have the greatest impact, with clear examples of embedding research into how products get built.
As an AI-first researcher you proactively use AI tools across your workflow (synthesis, coding, survey scripting, rapid analysis) to work faster and scale impact, without compromising rigor or participant privacy, and you keep pace with new tools as they emerge.
A fantastic communicator with strong presentation skills, especially when sharing impactful insights.
A natural relationship-builder with presence across the business.
Experienced leading research within multidisciplinary teams, equally comfortable working autonomously or collaboratively.
Skilled at working with peers to prioritise effectively, with clear rationale behind your decisions.
Thrive in a fast-paced environment, using lightweight processes, creative thinking, AI-augmented workflows and quick iteration to have a big impact
A keen interest and knowledge of the FinTech industry.
Skills Required
- Minimum 5 years' experience in UX research, including leading projects
- Strong mixed-methods experience (qualitative and quantitative)
- Experience designing and running large-scale quantitative surveys and applying advanced statistical techniques
- Proven hands-on execution of end-to-end research (exploratory, evaluative, beta/monitoring)
- Practical experience embedding AI tools in research workflows (synthesis, coding, survey scripting, analysis) while maintaining rigor and privacy
- Ability to partner closely with analytics/data teams to triangulate qualitative and quantitative insights
- Experience coaching, mentoring and driving self-serve research practices across product and design teams
- Strong communication and presentation skills; ability to socialise insights and drive stakeholder action
- Commercially minded: tie research to business outcomes and prioritise by impact
- Self-starter who can identify process gaps and propose solutions
- Portfolio with examples demonstrating quantitative analysis and/or AI-augmented research workflows
- Keen interest and knowledge of the FinTech industry
What We Do
At Moneybox, we help you turn your money into something greater. Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started. This isn’t surprising. We aren’t taught about financial planning at school, the wealth industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing. This means that our money often isn’t working hard enough and our goals are much harder to achieve. So, we made a solution. We've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.
