Senior UX Researcher - Hybrid R0044761

Senior UX Researcher - Hybrid R0044761

We are seeking a Senior CX/UX Researcher to join our growing UX team in Wolters Kluwer Tax & Accounting North America. In this role, you’ll have the opportunity to join a very talented group of UX professionals and will collaborate with UX Designers, product managers, developers and other stakeholders to develop innovative solutions that empower accounting professionals and teams to work more effectively and efficiently.

For this position, you will need to have a strong research background, effective communication and storytelling skills, and the ability to drive product vision and strategy based on user and market insights. You will need to be innovative, challenging the status quo and inspiring new ideas to disrupt the market. 

We’re looking for someone who embraces a growth mindset and has a track record of delivering results as a member of cross-functional teams. If you want to be a champion for our users, promote design centered thinking, evolve high quality user research best practices and encourage data driven decisions across our organization, then we want you on the team!

What we offer

• Three days per week working from home
• An enthusiastic multinational, multidisciplinary team of UX professionals
• Career growth, learning and development – there is plenty of room for personal development and support from management
• We embrace diversity and we foster inclusion. Our priority is developing talented people, regardless of their gender, background, or life preferences

NOTE: A portfolio is not required, but a case presentation to articulate your ability to scope research and communicate findings is expected during the interview process.

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues within the listed offices at the below of this job description. You will report to the Director of UX/CX Research and work under the leadership of the VP, User Experience & Design. This role is a part of the Wolters Kluwer DXG U.S., Inc. - DXG Customer and User Experience. #LI-Hybrid

Required Job Qualifications (minimum):

Experience, Knowledge and Tools

• You have eight or more years of experience working in the field of user research – ideally within an agile environment
• You have a solid grasp of generative and evaluative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions and can use the insights to inform design decisions
• You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
• You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
• You are at ease with exploring and evaluating complex business processes and have experience of research for B2B products
• You are open to feedback and have no issues receiving (constructive) criticism
• Excellent English verbal and written communication skills are essential
• Proficient with Miro or similar design collaboration tools

Preferred Job Qualifications:

• Education: Bachelor's degree/University degree, Master’s degree a plus
• Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting
• Experience collecting and reporting user data from Pendo or other analytics tools
• Experience impacting product direction on products leveraging AI and large language models (LLMs)
• Experience working in a B2B environment on enterprise solutions
• Experience in a formal Agile development environment.
• Experience with Tax & Accounting solutions
• Experience collaborating with designers in Figma
• Experience working with a User Research platform such as UserZoom

Essential Duties and Responsibilities 

• Collaborate with product leadership to understand the user(s), the needs of the business, as well as interaction with processes and systems to identify research needs and execute on them.
• Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology.
• Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns
• Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers
• Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing
• Be an ambassador of design thinking and a user-centered process
• Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Hybrid Locations: USA-TX-Coppell-Rombauer Rd

USA-WA-Renton-Naches Ave SW

USA-DE-Wilmington-Orange St

USA-FL-Tampa-West Boy Scout Blvd

USA-IL-Chicago-South LaSalle St

USA-MA-Waltham-Third Ave

USA-MN-Minneapolis-South Fifth St

USA-WI-Madison-Junction Rd

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $112,000-$156,650
 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.