Content Designer 2

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the role:

We're looking for a Content Designer 2 to join our team and contribute to our mission of enhancing the lives of immigrants and their families by offering the most reliable global financial services products. You'll report to the senior manager of content design within Remitly's product organization.

You'll design mobile and web products and experiences with a focus on language and user needs. You'll evaluate customer journeys; design in-product flows; improve information architecture; and finesse in-product language. You'll ensure that Remitly's product content is clear, meets customer needs, and is easy to localize. You'll also reflect Remitly's customer-friendly voice and tone in your content designs.

As a member of the product team, you'll help shape Remitly's customer experience, including new product offerings. This will involve building relationships with partners, including the product management, product design, UX research, brand, marketing, engineering, legal/compliance, and localization teams.

This is a hybrid role to support team collaboration. (You'll work from our office at least 50% of the time.) Our office is located in downtown Seattle, Washington.

You will:

• Lead content design work for Remitly's diverse, international audience. Develop product flows and messaging frameworks. Pinpoint the just-right terminology to support both customer and business success.
• Develop and support comprehensive content strategies that align with our mission to deliver pioneering lending and financial products.
• Craft clear, engaging in-product content that simplifies complex financial concepts and promotes trust and customer loyalty.
• Collaborate with the Product Management, Product Design, Brand, Marketing, and Engineering teams to create a cohesive customer experience across all platforms and touch points.
• Use data, user research, and Voice of Customer feedback to inform content design decisions.
• Collaborate with UX researchers and product designers on hypothesis creation, research planning, remote and in-person UX research sessions, and evaluation.
• Partner with product managers and product designers on A/B experimentation to uncover content insights that help increase customer engagement and decrease calls to customer service.
• Contribute to Remitly's design and content systems and advocate for accessibility.
• Work with Remitly's compliance and legal teams to ensure content integrity and adherence to industry and international standards and regulations.

You have:

• At least 3 years of content design or relevant UX writing experience.
• Bachelor's degree in English, journalism, communications, user experience, human-computer interaction, or equivalent experience.
• A UX content design portfolio that ideally includes end-to-end customer journeys, user interface copy, and user education. In-product, customer-facing experiences are preferable.
• Experience designing and shipping end-to-end products with complex flows, multiple scenarios, and edge cases.
• Familiarity with design tools, especially Figma.
• Familiarity with strategic content design tools such as content audits, gap analyses, empathy maps, messaging frameworks, and voice-and-tone frameworks.
• Experience simplifying and communicating complex ideas to diverse audiences in a compelling way.
• Experience working with compliance and legal teams during the content and product development and approval process.

Compensation details. The starting base salary range for this position is typically $92,000-$115,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.