Senior UX Designer

Description and Requirements
The Opportunity:
As a Senior User Experience Designer, you will design the experiences used every day by our customers. You will be part of a product team responsible for delivering experiences that meet or exceed user needs and business goals. You will also be a key member of a team that is responsible for designing and building digital demos that showcase the future state of MetLife's digital solutions.
We're looking for someone who can demonstrate experience designing compelling transactions, but also someone who understands how to work collaboratively, devising and designing solutions from end-to-end; not stopping at the requirements provided, but pushing where necessary to understand what our customers truly need. You will gain a strong understanding of the needs of your stakeholders, and the in flight digital solutions, and use that to deliver digital solutions that meet the needs of those stakeholders.
Our ideal candidate will have strong creative and problem-solving skills and experience creating world class designs in a high volume transactional setting. Strong design execution skills are proficiency with Figma is a must. We expect you to have experience applying brand standards to increase clarity, communicate hierarchy and create emotion in addition to producing clear, simple interactions that inspire confidence and loyalty.
How You'll Help Us Build A More Confident Future:

• Own the day-to-day execution in building out digital demo solutions, providing clear direction to the execution team.
• Create clickable prototypes to bring to life MetLife's digital experiences
• Be the point person to receive new feature and engagement requests from key stakeholders.
• Interface with team members regularly to resolve priorities, timing, risks, and possible breaking changes of new requirements.
• Communicate and set expectations with stakeholders on feature release and roadmap timelines.
• Partner with the Group Benefits business leaders to understand the needs of the sales organization and define how digital demo tools will play a critical role in both selling MetLife products and in servicing our group customers
• Devise scalable solutions, the components of which can become part of the MetLife global design system
• Contribute to the design iteration process, from user flows through progressively higher fidelity deliverables, working with cross-functional teams to vet approach and feasibility as you go.
• Design and build UI components in Figma, leveraging the MetLife design system
• Contribute to usability testing plans to validate design decisions
• Ensure that designs and code are accessible to all users

What You Need to Succeed:
Required:

• 5+ years experience designing responsive websites and mobile applications for complex, multi-dimensional programs
• Experience working with Lean UX and Agile methods
• Highly skilled in user experience fundamentals, such as research, wire framing, creating clickable prototypes, usability testing.
• Strong experience in user interface design, interaction design, information architecture, visual design, and extensive experience designing transactional user experiences from information architecture through brand-compliant production-ready prototypes
• Experience rooting out alternative scenarios from provided requirements, seeing where customers might need extra support or errors might occur.
• Ability to create production-ready design assets for handoff to UI developers using Figma
• A team player who collaborates well with multi-disciplined teams, skilled at giving and receiving design critique and able to be self-directed. Willing to take ownership of the assigned work.
• Experience successfully partnering and building alignment with product managers, developers, business analysts, content strategists, design researchers and other designers to arrive at optimal solutions
• Proven track record of using data and customer feedback to measure the effectiveness of designs and pivot as needed
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.
• Experience thinking about customer experiences end-to-end and across communications channels
• Comfortable working with established design systems, while also being able to contribute to them.
• Proficiency with Adobe XD and Figma
• Ability to navigate complexity and make sense of ambiguity
• Ability to manage competing priorities and timelines
• Ability to take direction and work in a team environment, while also owning initiatives
• Experience working in a company with a strong brand presence, and either developing a design system or working successfully within one

Preferred:

• Design experience within large corporation is a plus
• Experience managing design systems a plus.
• Service Design experience a plus
• UI development skills with HTML, CSS, and Javascript are pluses

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The salary range for applicants for this position is 80,000-134,700.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
80,000-134,700