Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role
As a Senior UX/UI Designer at Intermedia, you will own meaningful product features end to end and influence UX and UI quality across a mature B2B SaaS platform. This is mainly a hands-on Individual Contributor role focused on product impact, visual excellence, and strong collaboration with Product and Engineering.
Key Responsibilities
- Own end-to-end design of medium-complexity product features from problem discovery to final delivery
- Translate user and business needs into clear, scalable UX/UI solutions
- Create user flows, mockups, visually polished UI, and interactive prototypes
- Plan and conduct user research and usability testing to validate design quality and decisions
- Contribute to and evolve shared design systems and UX standards across products
- Partner closely with product managers and engineering to ensure smooth delivery and high UI implementation quality
- Continuously improve UX using qualitative and quantitative insights
Requirements
- Strong expertise in UX/UI, usability, and human-centered design principles
- Strong visual design skills, with the ability to create clear, consistent, and visually appealing product UI
- Practical knowledge of AI technologies, best practices and patterns
- Skills in AI-assisted tools to improve design quality, speed, and decision-making
- Ability to independently solve complex product problems with clear design rationale
- Experience working in cross-functional Agile/Scrum teams (B2B/SaaS preferred)
- Strong communication and teamwork skills; well-organized, and comfortable owning work end to end
- Proactive approach to work
- English level: Upper-Intermediate or higher
Nice to Have
- Experience designing data-heavy interfaces, including dashboards, charts, and graphs
- Data-driven design using product analytics tools (e.g., Pendo)
- Understanding of accessibility and inclusive design standards
- Familiarity with desktop and enterprise UI guidelines
- Understanding of UCaaS/CCaaS product domain
- Basic knowledge of HTML/CSS
- Portfolio demonstrating strong visual UI skills, including hierarchy, clarity, and attention to detail
- Examples of end-to-end product design work, from problem definition to final outcome
- At least one case involving complex or data-rich interfaces
- Clear explanation of design decisions, trade-offs, and impact — not just final screens
- Evidence of collaboration with Product and Engineering and iteration based on feedback
We value real product work over concept visuals — thoughtful decisions, constraints, and outcomes matter.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Strong expertise in UX/UI, usability, and human-centered design principles
- Strong visual design skills with ability to create clear, consistent, visually appealing product UI
- Practical knowledge of AI technologies, best practices and patterns
- Skills in AI-assisted tools to improve design quality, speed, and decision-making
- Ability to independently solve complex product problems with clear design rationale
- Experience working in cross-functional Agile/Scrum teams (B2B/SaaS preferred)
- Strong communication and teamwork skills; well-organized; comfortable owning work end to end
- Proactive approach to work
- English level: Upper-Intermediate or higher
- Portfolio demonstrating strong visual UI skills, end-to-end product design work, complex/data-rich case, and clear explanation of design decisions and collaboration
- Experience designing data-heavy interfaces including dashboards, charts, and graphs
- Data-driven design using product analytics tools (e.g., Pendo)
- Understanding of accessibility and inclusive design standards
- Familiarity with desktop and enterprise UI guidelines
- Understanding of UCaaS/CCaaS product domain
- Basic knowledge of HTML/CSS
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
