The Role
Design and lead trusted AI experiences across Intermedia products, including copilots, conversational interfaces, recommendations, automation, and agentic workflows. Own initiatives from research through launch, creating journeys, prototypes, high-fidelity designs, and design-system patterns. Collaborate with Product, Engineering, AI/ML, Research, Security, Privacy, and Legal teams while establishing transparency, user control, accessibility, and responsible AI practices. Mentor designers and help shape the organization’s overall AI interaction language.
Summary Generated by Built In
About the Role
We are looking for a Senior UI/UX Designer – AI to help define the next generation of intelligent experiences across Intermedia's products.
In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software, turning sophisticated AI capabilities into simple experiences that solve real customer problems.
You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis.
This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products, including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Key Responsibilities
AI Experience Design
- Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.
- Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.
- Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.
- Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.
- Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.
- Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.
- Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.
UX & Product Design
- Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.
- Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.
- Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs.
- Develop and validate design hypotheses through rapid prototyping and user testing.
- Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation.
- Use qualitative and quantitative data to evaluate experiences and recommend improvements.
- Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes.
AI Trust & Responsible Design
- Design AI experiences that establish appropriate levels of trust, transparency, and user control.
- Clearly distinguish AI-generated information and actions where appropriate.
- Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request.
- Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions.
- Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results.
- Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience.
- Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products.
Design Systems
- Contribute to and evolve Intermedia's design system to support AI-powered experiences.
- Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows.
- Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features.
- Maintain consistency across products while identifying where emerging AI interactions require new design paradigms.
- Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented.
Collaboration & Leadership
- Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers.
- Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities.
- Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders.
- Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience.
- Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization.
- Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences.
- Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences.
Our Expectations
- 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software.
- A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving.
- Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles.
- Strong ability to analyze complex requirements and turn them into simple, elegant solutions.
- Experience conducting or participating in user research and usability testing.
- Strong proficiency with Figma, prototyping tools, and modern design-system practices.
- Experience working closely with Product Management and Engineering in an Agile software-development environment.
- Strong communication, presentation, collaboration, and stakeholder-management skills.
- Ability to work effectively with ambiguity and rapidly evolving requirements.
- Strong attention to detail while maintaining an understanding of the broader product and customer experience.
AI Experience & Knowledge
We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies.
The ideal candidate has:
- Experience designing products or features powered by generative AI, machine learning, or intelligent automation.
- Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences.
- Familiarity with conversational UX and natural-language interfaces.
- Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops.
- Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users.
- Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences.
- A strong interest in experimenting with new AI tools and interaction models.
Advantages
- Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products.
- Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows.
- Experience developing or contributing to large-scale design systems.
- Experience with voice and multimodal interfaces.
- Understanding of accessibility standards and inclusive design.
- Familiarity with HTML/CSS and the technical constraints of modern web applications.
- Experience using AI-assisted design and prototyping tools.
- Experience working with globally distributed Product and Engineering teams.
What Success Looks Like
As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience.
Success means:
- Customers immediately understand how AI can help them.
- Complex AI capabilities feel simple and natural to use.
- Users remain informed and in control when AI recommends or takes actions.
- AI features integrate seamlessly into existing customer workflows.
- Common AI interaction patterns become consistent across Intermedia products.
- Research and customer feedback meaningfully influence AI product decisions.
- Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built, not simply how they should look.
Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- 5+ years of professional UI/UX, Product Design, or Interaction Design experience
- Strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and problem solving
- Knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles
- Ability to analyze complex requirements and create simple, elegant solutions
- Experience conducting or participating in user research and usability testing
- Strong proficiency with Figma, prototyping tools, and modern design-system practices
- Experience collaborating with Product Management and Engineering in an Agile software-development environment
- Strong communication, presentation, collaboration, and stakeholder-management skills
- Ability to work effectively with ambiguity and rapidly evolving requirements
- Strong attention to detail with awareness of broader product and customer experience
- Experience designing products or features powered by generative AI, machine learning, or intelligent automation
- Understanding of large language models and their product-experience opportunities and limitations
- Familiarity with conversational UX and natural-language interfaces
- Understanding of prompts, context, AI-generated content, confidence, uncertainty, hallucinations, and AI feedback loops
- Familiarity with AI agents and multi-step action workflows
- Experience addressing trust, transparency, explainability, privacy, and user control in AI experiences
- Experience designing complex SaaS or enterprise software
- Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products
- Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows
- Experience contributing to large-scale design systems
- Experience with voice and multimodal interfaces
- Understanding of accessibility standards and inclusive design
- Familiarity with HTML/CSS and modern web-application technical constraints
- Experience using AI-assisted design and prototyping tools
- Experience working with globally distributed Product and Engineering teams
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The Company
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
