Jobs at Intermedia Cloud Communications

Own and improve end-to-end release and deployment lifecycle using Octopus Deploy, Ansible, and GitHub. Build CI pipelines, manage environment configuration and secrets, standardize deployment patterns, validate and rollback releases, troubleshoot production deployments, and maintain release documentation and runbooks while collaborating with development, QA, and operations.

Own and improve end-to-end application release and deployment pipelines using Octopus Deploy, GitHub, and Ansible. Automate CI/CD, manage environment configuration and secrets, support production releases, implement safety checks and rollbacks, and collaborate with developers, QA, and operations to reduce downtime.

Maintain and improve CI/CD pipelines, automate infrastructure with Ansible, deploy and support Windows and Linux applications, operate Kubernetes-hosted services, monitor and troubleshoot production incidents, and produce operational documentation and runbooks while collaborating with engineering teams.

Assess, prioritize, and drive remediation of vulnerabilities across infrastructure, cloud, OS, applications, and external services. Manage scanning operations, monitor threat intelligence, coordinate remediation with engineering teams, track SLAs, maintain vulnerability platform and documentation, and support incident response, audits, and compliance.

Design and deliver end-to-end UX/UI for B2B SaaS product features. Create flows, mockups, polished UI, and prototypes; run user research and usability tests; evolve design systems; partner with Product and Engineering; and iterate using qualitative and quantitative insights.

Lead roadmap and execution for Intermedia's telecom/voice products. Translate customer, partner, regulatory, and carrier needs into product initiatives; collaborate with engineering, operations, finance, sales, and regulatory teams; drive KPIs for service quality, reliability, onboarding, and profitability; evaluate emerging technologies (including AI) and competitive UCaaS offerings.

Lead roadmap and execution for Intermedia's telecom and voice products. Translate customer, partner, regulatory and carrier needs into product initiatives, partner across engineering, operations, finance and sales, and drive KPIs around service quality, reliability, onboarding time and profitability while evaluating emerging technologies and competitive landscape.

Manage and grow a named SMB book of business for Intermedia's cloud services by identifying upsell/cross-sell opportunities, preventing churn, delivering proposals/demos, coordinating migrations and onboarding, and meeting individual quota.

Design, deploy, and maintain Linux-based infrastructure and CI/CD pipelines. Automate server and application management with Chef, GitHub Actions, and Jenkins. Monitor systems using Prometheus and Grafana, support deployments and incident on-call rotation, troubleshoot networking and application issues, and document processes.

Support and maintain application and data infrastructure by deploying with Kubernetes, Docker, and Helm; run Linux servers; build automation pipelines; assist with ETL/ELT and data pipelines; troubleshoot, document processes, and collaborate with developers and data engineers to ensure reliable data delivery.

Design, build, and maintain backend API and database services for a cloud PBX platform. Drive architecture decisions for scalability, reliability, and observability; profile and optimize performance; debug production issues; collaborate on testing strategies; write unit-tested code and mentor peers.

Manage procurement across ~$200M spend: author commodity strategies, lead supplier selection/RFPs and contract negotiations with Legal, configure ERPs and tools (Coupa, PowerBI, ServiceNow, Atlassian, AI models), create requisitions/orders, reconcile invoices, onboard vendors, and deliver procurement metrics and strategic initiatives.

Design and build scalable, accessible frontend applications for AI-driven Contact Center and UC products. Implement responsive interfaces with Angular/React, integrate with backend AI services (REST/GraphQL), optimize performance, participate in architecture and code reviews, and collaborate with cross-functional teams in an Agile environment.

Lead and manage complex implementations for enterprise and strategic accounts, focusing on contact center/UC projects. Gather and document business and technical requirements, design IVR call flows and API integration skeletons, coordinate cross-functional teams, test solutions, drive communications, manage change and risk, provide post-launch support, and handle onboarding, billing, and training.

Design and build scalable Java/Spring Boot microservices for high-volume data ingestion, processing, and access. Work with SQL and data pipelines, integrate cloud and legacy systems, optimize performance, write tests, participate in architecture and CI/CD, and deploy containerized services using Kubernetes and Helm while contributing to platform modernization.

Collaborate with development teams to deploy and maintain applications on GCP using Kubernetes, Docker, Helm, ArgoCD and Terraform. Build automation pipelines, support deployments/upgrades/troubleshooting, manage infrastructure as code, document processes, and participate in on-call rotation.

Design, implement, and maintain automation-driven infrastructure for production environments. Develop scripts (PowerShell, Python, Ansible), apply IaC, support virtualization (VMware/Hyper-V), maintain monitoring (Grafana, Zabbix), integrate via APIs, use Git and CI/CD, troubleshoot production issues, and document systems and workflows.

Technical lead and architect for infrastructure, automation, and deployments. Own IaC, CI/CD, release engineering, observability, and production reliability across Windows and Linux platforms. Design Windows HA/clustering, build Terraform/Ansible standards, manage Octopus/GitHub deployments, set monitoring/alerting with VictoriaMetrics/Prometheus, lead incident response, mentor engineers, and maintain runbooks and platform roadmaps.

Technical lead for infrastructure, automation, and release engineering. Architect end-to-end delivery (IaC, CI/CD, deployments), design Windows HA/clustering, standardize Linux automation, own Terraform/Ansible strategy, mature observability, lead incident response and mentor engineers.

Manage and grow an assigned book of business for Intermedia's cloud communication and collaboration solutions. Drive retention and expansion through upsell/cross-sell, prospect new logos, deliver demos and proposals, collaborate cross-functionally on migrations and upgrades, and consistently meet or exceed quota while maintaining strong customer relationships.