Jobs at Intermedia Cloud Communications

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Maintain and improve CI/CD pipelines, automate infrastructure with Ansible, deploy and support Windows and Linux applications, operate Kubernetes-hosted services, monitor and troubleshoot production incidents, and produce operational documentation and runbooks while collaborating with engineering teams.

Support incident management and observability to improve service reliability. Coordinate incident response, administer BigPanda and observability tools, analyze alerts and KPIs, develop runbooks, mentor associates, and collaborate with Engineering and Infrastructure to reduce recurring issues.

Operate and automate Debian-based Linux infrastructure across on-prem and cloud hypervisors. Manage configuration (Chef/Cinc, Ansible), monitoring (Grafana, SNMP), platform services (RabbitMQ, Elasticsearch, Graylog), security patches, incident response, TLS lifecycle, and documentation. Participate in upgrades, migrations, and production runbooks.

Assess, prioritize, and drive remediation of vulnerabilities across infrastructure, cloud, OS, applications, and external services. Manage scanning operations, monitor threat intelligence, coordinate remediation with engineering teams, track SLAs, maintain vulnerability platform and documentation, and support incident response, audits, and compliance.

Design and deliver end-to-end UX/UI for B2B SaaS product features. Create flows, mockups, polished UI, and prototypes; run user research and usability tests; evolve design systems; partner with Product and Engineering; and iterate using qualitative and quantitative insights.

Lead roadmap and execution for Intermedia's telecom/voice products. Translate customer, partner, regulatory, and carrier needs into product initiatives; collaborate with engineering, operations, finance, sales, and regulatory teams; drive KPIs for service quality, reliability, onboarding, and profitability; evaluate emerging technologies (including AI) and competitive UCaaS offerings.

Lead roadmap and execution for Intermedia's telecom and voice products. Translate customer, partner, regulatory and carrier needs into product initiatives, partner across engineering, operations, finance and sales, and drive KPIs around service quality, reliability, onboarding time and profitability while evaluating emerging technologies and competitive landscape.

Build and modernize cloud-first, data-focused backend microservices using Java and Spring Boot. Design scalable APIs, optimize SQL and stored procedures, integrate with cloud and legacy systems, deploy to Kubernetes with Helm, collaborate with data teams, and ensure testing, CI/CD, and production reliability.

Senior Software Engineer on the Customer Analytics Engineering team building scalable backend services in Java (JDK11+). Design, develop, and maintain analytics platform features, optimize SQL for MySQL and Snowflake, troubleshoot production issues, improve architecture and performance, participate in code reviews, mentor teammates, and drive modernization and technical debt reduction.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Collaborate with development teams to deploy and maintain applications on GCP using Kubernetes, Docker, Helm, ArgoCD and Terraform. Build automation pipelines, support deployments/upgrades/troubleshooting, manage infrastructure as code, document processes, and participate in on-call rotation.

Design, implement, and maintain reliability, observability, and automation for production services. Define SLIs/SLOs, automate deployments and recovery, improve CI/CD, run incident response and root cause analysis, conduct chaos exercises, and collaborate with platform, dev, and security teams to increase resilience and operational maturity.

Design and build scalable, accessible frontend applications for AI-driven Contact Center and UC products. Implement responsive interfaces with Angular/React, integrate with backend AI services (REST/GraphQL), optimize performance, participate in architecture and code reviews, and collaborate with cross-functional teams in an Agile environment.

Design and implement scalable backend services powering AI-driven Contact Center and UC features (AI Agents, Assist, Intelligent Routing). Collaborate with product, data science, and engineering teams to define architecture, deliver production-quality APIs and integrations, improve performance and reliability, write tests, troubleshoot production issues, review code, mentor engineers, and document designs.

Support and automate application and data infrastructure: deploy and maintain Kubernetes containerized applications, build automation pipelines, manage Linux servers, assist with data pipelines/ETL, troubleshoot deployments and third-party services, and document operational best practices while collaborating with developers and data engineers.

Full-cycle technical recruiter partnering with hiring leaders to source, assess, and close engineering, cloud, security, DevOps, and AI-adjacent talent—primarily supporting hires in Portugal. Build high-volume pipelines using LinkedIn Recruiter and AI sourcing tools, manage candidate experience, provide recruiting metrics and market intelligence, advise on interview processes, and handle reference and work-authorization considerations.

Manage and automate application and data infrastructure: deploy and maintain Kubernetes/Docker/Helm environments, build deployment pipelines, operate Linux servers, support data pipelines/ETL, troubleshoot applications, and document processes while collaborating with developers and data engineers.

Design, build, and maintain backend API and database services for a cloud PBX platform. Drive architecture decisions for scalability, reliability, and observability; profile and optimize performance; debug production issues; collaborate on testing strategies; write unit-tested code and mentor peers.

Design, implement, and maintain automation-driven infrastructure for production environments. Develop scripts (PowerShell, Python, Ansible), apply IaC, support virtualization (VMware/Hyper-V), maintain monitoring (Grafana, Zabbix), integrate via APIs, use Git and CI/CD, troubleshoot production issues, and document systems and workflows.