Jobs at Intermedia Cloud Communications

Support incident management and observability to improve service reliability. Coordinate incident response, administer BigPanda and observability tools, analyze alerts and KPIs, develop runbooks, mentor associates, and collaborate with Engineering and Infrastructure to reduce recurring issues.

Maintain and improve CI/CD pipelines, automate infrastructure with Ansible, deploy and support Windows and Linux applications, operate Kubernetes-hosted services, monitor and troubleshoot production incidents, and produce operational documentation and runbooks while collaborating with engineering teams.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Assess, prioritize, and drive remediation of vulnerabilities across infrastructure, cloud, OS, applications, and external services. Manage scanning operations, monitor threat intelligence, coordinate remediation with engineering teams, track SLAs, maintain vulnerability platform and documentation, and support incident response, audits, and compliance.

Support and automate application and data infrastructure: deploy and maintain Kubernetes containerized applications, build automation pipelines, manage Linux servers, assist with data pipelines/ETL, troubleshoot deployments and third-party services, and document operational best practices while collaborating with developers and data engineers.

Manage and automate application and data infrastructure: deploy and maintain Kubernetes/Docker/Helm environments, build deployment pipelines, operate Linux servers, support data pipelines/ETL, troubleshoot applications, and document processes while collaborating with developers and data engineers.

Support and maintain application and data infrastructure by deploying with Kubernetes, Docker, and Helm; run Linux servers; build automation pipelines; assist with ETL/ELT and data pipelines; troubleshoot, document processes, and collaborate with developers and data engineers to ensure reliable data delivery.

Leads Intermedia’s global accounting organization and financial reporting operations, including GAAP compliance, audits, tax, internal controls, revenue accounting, close processes, and business combinations. Partners with executive leadership on strategy, projections, growth initiatives, and operational improvement. Builds and mentors a high-performing global team while advancing technology-enabled automation and process efficiency across the CFO organization.

Design and deliver end-to-end UX/UI for B2B SaaS product features. Create flows, mockups, polished UI, and prototypes; run user research and usability tests; evolve design systems; partner with Product and Engineering; and iterate using qualitative and quantitative insights.

Lead roadmap and execution for Intermedia's telecom/voice products. Translate customer, partner, regulatory, and carrier needs into product initiatives; collaborate with engineering, operations, finance, sales, and regulatory teams; drive KPIs for service quality, reliability, onboarding, and profitability; evaluate emerging technologies (including AI) and competitive UCaaS offerings.

Lead roadmap and execution for Intermedia's telecom and voice products. Translate customer, partner, regulatory and carrier needs into product initiatives, partner across engineering, operations, finance and sales, and drive KPIs around service quality, reliability, onboarding time and profitability while evaluating emerging technologies and competitive landscape.

Support the application security program across engineering teams: perform design and architecture reviews, run static and dynamic scans, conduct manual assessments, review external pentest results, advise on SDLC/DevSecOps security, triage bug-bounty reports, and drive process improvements.

Support and advance the application security program: review designs and architecture, advise engineering/DevOps on secure SDLC practices, run static/dynamic scans and manual assessments, triage external pentest and bug-bounty findings, and drive security process improvements.

Senior Software Engineer on the Customer Analytics Engineering team building scalable backend services in Java (JDK11+). Design, develop, and maintain analytics platform features, optimize SQL for MySQL and Snowflake, troubleshoot production issues, improve architecture and performance, participate in code reviews, mentor teammates, and drive modernization and technical debt reduction.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Build and modernize cloud-first, data-focused backend microservices using Java and Spring Boot. Design scalable APIs, optimize SQL and stored procedures, integrate with cloud and legacy systems, deploy to Kubernetes with Helm, collaborate with data teams, and ensure testing, CI/CD, and production reliability.

Design and implement scalable backend services powering AI-driven Contact Center and UC features (AI Agents, Assist, Intelligent Routing). Collaborate with product, data science, and engineering teams to define architecture, deliver production-quality APIs and integrations, improve performance and reliability, write tests, troubleshoot production issues, review code, mentor engineers, and document designs.

Design, implement, and maintain reliability, observability, and automation for production services. Define SLIs/SLOs, automate deployments and recovery, improve CI/CD, run incident response and root cause analysis, conduct chaos exercises, and collaborate with platform, dev, and security teams to increase resilience and operational maturity.

Collaborate with development teams to deploy and maintain applications on GCP using Kubernetes, Docker, Helm, ArgoCD and Terraform. Build automation pipelines, support deployments/upgrades/troubleshooting, manage infrastructure as code, document processes, and participate in on-call rotation.

Design and build scalable, accessible frontend applications for AI-driven Contact Center and UC products. Implement responsive interfaces with Angular/React, integrate with backend AI services (REST/GraphQL), optimize performance, participate in architecture and code reviews, and collaborate with cross-functional teams in an Agile environment.