Senior UX Designer, Web Experience - Remote

Requisition Number: 2395590
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We're looking for a versatile, experienced Senior UX Designer to help shape and deliver thoughtful, high-quality web experiences.
This role will work closely with content, digital, business, and technology partners to translate ideas, opportunities, user needs, and business objectives into effective digital experiences. A significant part of the role will focus on designing, building, and continuously improving web experiences - from understanding an initial request and framing the underlying problem to exploring solutions in Figma, implementing the experience within our content management system, and evaluating opportunities for improvement after launch.
The ideal candidate combines solid UX thinking with excellent visual design craft. They understand information architecture, content hierarchy, human-centered design, accessibility, and responsive web design, but apply those disciplines pragmatically rather than relying on a prescribed process for every project.
We're looking for someone who is comfortable beginning with ambiguity, developing a point of view, challenging assumptions when appropriate, and independently moving work from problem to solution. They should be equally comfortable working within established design systems and recognizing when recurring experience needs may require those systems to evolve.
This person will also help advance how our team approaches digital experience design. They should be curious about and experimenting with emerging technologies (including AI) and actively exploring how new tools and approaches can improve design workflows, accelerate learning, expand creative possibilities, and ultimately create better user experiences.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
Web UX Design & Implementation

• Partner with content, digital, business, and technology stakeholders to understand objectives, user needs, constraints, and measures of success
• Translate loosely defined requests and complex content requirements into clear, intuitive web experiences
• Frame experience problems and recommend appropriate solutions rather than assuming the initial request or proposed deliverable is necessarily the right answer
• Use information architecture, content hierarchy, interaction design, and user journey thinking to organize complex information into understandable and useful experiences
• Design new pages, page systems, and digital experiences, often beginning with limited direction or an initial content or business brief
• Create wireframes, experience concepts, high-fidelity designs, and interactive prototypes in Figma to explore and communicate design recommendations
• Explore multiple design approaches where appropriate and develop a clear point of view around the recommended solution
• Build, update, and publish experiences within our content management system, including Adobe Experience Manager (AEM)
• Work alongside the broader digital team to continuously iterate and improve existing web experiences rather than treating launch as the end of the design process
• Apply human-centered design, accessibility, responsive design, usability, and interaction-design best practices throughout the work
• Identify opportunities to improve page architecture, hierarchy, storytelling, navigation, comprehension, engagement, and overall user experience
• Recommend changes to content structure, page architecture, or experience flow when the initial request does not represent the solidest solution
• Make minor HTML and CSS adjustments when appropriate to achieve the intended experience within the CMS
• Design within established design systems and component libraries while recognizing opportunities to appropriately extend, evolve, or challenge existing patterns
• QA implemented experiences across screen sizes and environments to help ensure design quality, accessibility, responsiveness, and consistency

UX, Optimization & Experience Improvement

• Use analytics, behavioral insights, user feedback, research, and other signals to identify experience problems and opportunities.
• Where appropriate, define what success looks like for an experience and use post launch signals to understand whether the design is achieving its intended outcome
• Apply lightweight research and validation methods when they will materially improve a decision, including usability testing, stakeholder interviews, prototype testing, competitive analysis, or evaluation of behavioral data
• Develop hypotheses about how an experience could be improved and translate those hypotheses into design recommendations or experiments
• Balance user needs, business objectives, content requirements, technical constraints, accessibility, and visual quality when making design decisions
• Look beyond individual requests to identify recurring experience challenges that may be better solved through reusable patterns, new components, design-system evolution, or broader experience guidance

Design Craft & Visual Experience

• Bring a solid visual and interaction design point of view to the team and help elevate the quality of our digital experiences
• Apply solid judgment around typography, layout, hierarchy, imagery, interaction, motion where appropriate, and responsive behavior
• Explore creative approaches rather than automatically defaulting to existing patterns
• Source, evaluate, and curate photography and other visual assets for use in web experiences when needed
• Ensure digital experiences align with broader brand standards while remaining appropriate for the channel, audience, and user need
• Maintain a high bar for craft and polish while working effectively within real-world technical and organizational constraints

AI & Emerging Design Practices
Actively explore how artificial intelligence and emerging technologies can support and improve the design process
Experiment with AI-enabled approaches for activities such as ideation, prototyping, research synthesis, content exploration, design iteration, workflow acceleration, or other relevant applications
Apply thoughtful judgment when using AI tools, recognizing their capabilities, limitations, and appropriate role within the design process
Share useful AI-enabled methods, tools, or learnings with the broader team and help identify opportunities where emerging technology can meaningfully improve how we work
Maintain curiosity about changes in digital design, technology, and user behavior and consider how those changes should influence our experiences and practices
Collaboration & Design Leadership

• Independently move projects from ambiguous requests through problem framing, concept development, design, implementation, launch, and improvement
• Present design concepts and clearly articulate the reasoning, evidence, assumptions, and tradeoffs behind design decisions
• Challenge stakeholder requests constructively when a different approach may better address the underlying user or business need
• Collaborate closely with content strategists, developers, marketers, analysts, product partners, and other designers
• Help stakeholders understand how content, technology, and design decisions affect the overall user experience
• Bring ideas, recommendations, and opportunities forward proactively rather than relying on highly prescriptive direction
• Help raise the team's UX and digital-design maturity by sharing practices, facilitating constructive critique, introducing useful methods, and helping establish repeatable approaches to experience-design problems
• Recognize when an individual design problem reflects a broader systemic need and advocate for improvements to patterns, components, standards, or design systems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience in UX, digital experience, interaction, web, product, or design, with experience operating at a mid-to-senior level
• A solid portfolio demonstrating high-quality web and digital experience design, including examples of translating ambiguous business or content needs into compelling, usable experiences
• Demonstrated ability to frame experience problems rather than simply execute predetermined solutions
• Proven proficiency in Figma, including experience design, components, wireframing, prototyping, and high-fidelity visual design
• Hands-on experience working within a content management system to create and update web experiences
• Demonstrated solid understanding of information architecture, content hierarchy, interaction design, usability, responsive design, accessibility, layout, typography, and visual hierarchy
• Demonstrated solid working knowledge of UX and human-centered design principles, with the judgment to apply them pragmatically based on the needs of the project
• Experience working with established design systems and component-based web experiences
• Proven ability to take a project from an initial request through problem framing, design, implementation, and refinement with limited oversight
• Demonstrated comfortability working in environments where requirements may evolve and the path forward is not always clearly defined
• Demonstrated solid communication and collaboration skills, including the ability to explain design decisions and tradeoffs to non-design stakeholders
• Experience using analytics, user feedback, research, or other qualitative and quantitative signals to inform design decisions and improvements
• Demonstrated solid attention to detail and a high bar for design quality
• Demonstrated curiosity about artificial intelligence and emerging design technologies, with demonstrated experimentation or practical exploration of how these tools can improve design work

Preferred Qualifications:

• Demonstrated working knowledge of HTML and CSS and the ability to make minor front-end adjustments or troubleshoot presentation issues
• Experience designing and improving complex content-driven websites
• Experience conducting lightweight usability testing, prototype validation, or other forms of user research
• Experience sourcing and curating photography for digital experiences
• Demonstrated familiarity with WCAG and inclusive-design practices
• Experience working in a large, complex organization with multiple stakeholders and established brand, technology, or governance standards
• Experience contributing to or evolving a design system
• Experience working with digital analytics or experimentation platforms
• Experience applying AI-enabled tools within UX, design, research, prototyping, development, or related workflows

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.