Senior User Researcher

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
You'll join a high-performing team of mixed methods researchers leading strategic, high-impact work across Atlassian's products and platforms. We partner closely with design, product, and engineering to shape vision, drive innovation, and deliver actionable insights at scale. As a senior researcher, you'll drive high-priority research, balancing speed and quality in execution. You'll mentor others, foster continuous learning, and help set the direction for research excellence that influences millions of users worldwide.
What you'll do

• Lead impactful research: Design and drive research projects end-to-end-scoping, fieldwork, analysis, and synthesis-focused on uncovering opportunities to accelerate and improve AI-powered experiences.
• Deepen understanding: Apply a broad toolkit (e.g., surveys, interviews, ethnographic studies, experiments) to provide nuanced insights into user needs, behaviors, and workflows.
• Partner strategically: Collaborate with product, design, engineering, and other teams to ensure insights directly inform product and platform direction.
• Translate complexity: Communicate findings clearly and persuasively to non-research audiences-including senior leaders-through storytelling, visualization, and actionable recommendations.
• Drive adoption of insights: Help teams interpret and apply research to real-world challenges, supporting alignment and change management as AI transforms products and practices.
• Advance the craft: Introduce new tools and methods, promote research best practices, and foster a culture of curiosity and continuous improvement.
• Mentor and coach: Support peers and junior team members by building skills in research practice, AI literacy, and creative problem-solving.
• Model collaboration: Champion inclusivity, knowledge-sharing, and team cohesion to strengthen Atlassian's research culture.

Your background

• 5+ years of user research in enterprise/complex software environments, with proven influence on roadmaps.
• Advanced degree (Master's/PhD in Psychology, Anthropology, Human Factors, HCI, Organizational Behavior, etc.).
• Expertise in mixed methods; skilled in tools like Qualtrics, Dovetail, DisplayR, Maze.
• Strong statistical analysis fluency (regression, A/B testing, clustering).
• Skilled communicator, able to create engaging, narrative‑driven insights for decision‑makers.
• Trusted collaborator with cross‑disciplinary influence.
• Thrives in ambiguity; excited by the challenges AI brings to workflows and experience design

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $155,700 - $203,275
Zone B: $140,400 - $183,300
Zone C: $129,600 - $169,200
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .