Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
About the role:
Someone who believes customer understanding is central to creating delightful product experiences. Someone who ties all functions, i.e support, operations, product, design or growth, to equal parts user insights and business strategy. Someone who knows how to plan, structure, observe and analyse conversations, surveys, testing sessions or any other interaction sessions with users. Someone who balances insights in quality and quantity. Someone who knows their research methods like its the back of their palm. Fresh insights that lead to product, business improvements are what shoots your adrenaline through the roof.
As a Researcher, you will:
- Plan, execute and drive user studies to uncover, understand and quantitatively analyse user behaviour w.r.t business finance and Razorpay products.
- Identify patterns of behaviour among users, structure behavioural archetypes and evangelise these archetypes across your business units.
- Build empathy for behavioural archetypes across the organisation through a variety of engagement and storytelling techniques.
- Communicate a holistic picture of a user’s experience to cross functional teams and identify possible gaps in them.
- Work closely with marketing, product and design to identify open research statements that lie across the roadmap.
- Drive existing business, product and design decisions by providing validated user insights qualitatively or quantitatively.
- Set-up and drive repetitive contextual user walkthroughs of products to identify possible gaps and opportunities for product improvement.
- Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour.
- Analyse and Identify usage patterns across product ecosystems and discern levers to accelerate product adoption, engagement and retention.
- Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem.
- As the first researcher, you will setup the research team culture, structure and goals so that they best align with the needs of the respective BU.
What do we expect from you?
As a Researcher we expect you to have:
- 3-4+ years of experience as UX Research Specialist or a similar role
- Experience with qualitative and user-centered design methodologies
- Working knowledge of quantitative, behavioral analysis and statistics
- Ability to formulate specific, answerable, and practical questions that elicit key data points about user behaviour.
- Experience with remote testing tools
- A keen ability to listen / observe users in context of business finance
- Keen in understanding short and long-term goals of the product and business.
- Excellent understanding of behavioural analytics and you go by data-driven decisions.
- Have experience driving both formative and summative research initiatives.
- Excellent communication and presentation skills and the ability to clearly articulate insights to the team and leadership.
- Ability to quickly source quick insights through multiple channels.
- Ability to collaborate with cross-functional teams to define, design and ship new features
Apart from these, it would be great to have a few of the following as well, but we accept that you can be an absolutely great researcher even without these:
- Experience building research teams.
- Experience with research tools and ecosystems like Dovetail, etc.
- Experience in more than one language.
- Understanding of database querying and data analytics.
- An understanding of business finance and challenges in the field.
- An understanding of design and product functions and principles that make them great.
- Experience conducting research in the B2B domain
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
