Senior User Researcher (100% remote-friendly within Poland)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month (we drive over 1 billion clicks per year globally from search engines!). 

210.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

More about the team 

As a member of the Global Product Insights team, you will be responsible for leading user research initiatives within a specific product area. Your role will involve direct participation in strategic research efforts, as well as mentoring three other researchers focused on the same product area.

How would you be impacting our mission?

• Lead Comprehensive Product Insights: Identify product insights needs, plan, define, conduct research activities, and report findings to product teams and stakeholders in the form of actionable insights.

• Mentoring and Team Development: Provide guidance and support to other researchers, fostering their professional growth and research skills development, while ensuring alignment with strategic product and UX goals.

• Market and Customer Analysis: Conduct diverse types of research to understand market trends and user behaviors, strategically guiding both product and UX decisions. 

• Design and Lead the Execution of Experiments: Develop, execute, and analyze multivariate experiments and quantitative studies to inform and support product decision-making.

• Be a First Class Researcher: Employ a wide range of research methods and techniques, to gather insights directly from existing or potential customers. 

• Collaborate with Data Analysts: Partner with product data analysts to combine advanced data analysis and research insights, enhancing the overall research impact on product development and strategy.

• Influence and Integrate: Work closely with the product team to incorporate customer data and research findings into all stages of the product life cycle, influencing design, product marketing and go-to-market strategies.

• Proactively Identify new Opportunities and Challenges: Stay ahead of market and legislative changes, conducting proactive research to identify potential future challenges and proposing innovative solutions.

• Refine Research processes: Continuously seek and implement improvements in research processes and methodologies to ensure the highest quality and relevance of insights.

Qualifications

You are a great fit is you have: 

• Fluency in English, German will be a big plus

• 5-7 years of experience in product research, including early-stage digital product development and feature enhancements.

• Expertise in qualitative research methodologies and their application at various development stages.

• Proficiency with web analytics and quantitative research tools. Some experience with behavioral data collection and analysis would be a plus.

• Experience with market research.

• A collaborative background working with designers, researchers, data analysts, product managers, and engineers.

• A passion for digital products, technology, and innovative design.

• Skills in analyzing customer journeys and optimizing key KPIs.

• The ability to prioritize experiments and other research activities based on impact and effort.

• Experience with iterative user research and effective approaches.

• A strong growth mindset and eagerness to learn.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills.The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company". Your salary will be, now and always, 100% transparent to you;

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• 21/26 days of paid time off (depending on your contract);

• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Signal Iduna for you and subsidized for your family. 

• Multisport card co-financing for you to have access to sports facilities across Poland. 

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

Keep growing with us

• Free English classes.