We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.
This is a remote position is U.S.-based only (excluding U.S. territories).
What You'll Do- Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
- Translate complex research findings into clear, actionable insights and recommendations
- Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
- Advocate for user-centered design principles and research best practices across teams
- Conduct usability testing, interviews, surveys, and field studies
- Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
- Advocate for accessibility, inclusivity, and equitable access to information in all research efforts
Your team: You will be welcomed as a member of the User Experience Research & Design team. Our team enjoys the flexibility and greater work life balance working remotely offers. You’ll have the resources, tools, training, and support needed to succeed as a Senior UX Researcher and grow your career at EIS.
About You- 5+ years of experience in UX research, human-computer interaction, or a related field
- Strong foundation in both qualitative and quantitative research methods
- Experience translating ambiguous problem spaces into clear research direction
- Experience working in cross-functional product teams
- Excellent communication and storytelling skills
- A diverse portfolio that demonstrates impact across complex problem spaces
What sets you apart
- Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
- Experience conducting research with academic, library, or scholarly audiences
- Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
- Experience working with institutional stakeholders such as universities, consortia, or research organizations
Skills Required
- 5+ years of experience in UX research, human-computer interaction, or a related field
- Strong foundation in qualitative and quantitative research methods
- Experience translating ambiguous problem spaces into clear research direction
- Experience working in cross-functional product teams
- Excellent communication and storytelling skills
- A diverse portfolio demonstrating impact across complex problem spaces
- Advanced degree in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
- Experience conducting research with academic, library, or scholarly audiences
- Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
- Experience working with institutional stakeholders such as universities, consortia, or research organizations
What We Do
EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies. We are a stable, growing company and currently hiring across several business units. Please visit our careers website careers.ebsco.com to view the positions we have available company-wide.
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