Senior User Experience Designer

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

Who You Are

You are a motivated User Experience Design professional who is passionate about our customers. You excel at channeling the customer and championing a design-thinking approach throughout all you do. You can conduct research to understand user needs and leverage those learnings to iterate on proposed design solutions. You are creative and thrive in a fast-paced environment where you can work across business and technology teams to help implement a world-class experience. As the Senior UX Designer, you will play a critical role in the end-to-end product roadmap, driving the user experience for key digital products and services. Your work will directly contribute to building intuitive, engaging, and seamless interactions for our customers. You’ll work cross-functionally with product managers, developers, and other stakeholders to deliver a world-class user experience.

What You’ll Do

• Lead the design and user experience strategy across the entire product lifecycle, from research and concept through to final hand-off.
• Collaborate with product, engineering, and marketing teams to develop and refine the UX vision, solving for customer pain points through various projects, including the customer portal rebuild.
• Conduct user research, including usability testing, interviews, and surveys to gather insights that inform design decisions.
• Create wireframes, user flows, prototypes, and design mockups to visualize and communicate design ideas.
• Design end-to-end customer experiences that are cohesive, intuitive, and aligned with business goals.
• Establish UX best practices and contribute to building design systems that enhance consistency and usability.
• Utilize data-driven insights and feedback from stakeholders to iterate on designs and improve the customer experience.
• Mentor junior designers and provide constructive feedback on design reviews to elevate the team's overall design output.
• Lead by example in the application of Design Thinking methodology, the feasibility of proposed designs, and ways to champion great user experiences in the face of technical constraints.

What You’ll Need

• 7+ years of experience in UX/UI design, preferably within financial services, fintech, or similarly regulated industries.
• Strong portfolio demonstrating expertise in UX design and ability to solve complex user problems.
• Proficiency with design tools such as Figma, Sketch, Adobe XD, Zeplin, or similar platforms.
• Experience conducting user research and incorporating feedback into your designs.
• Familiarity with responsive design principles and designing for web and mobile platforms.
• Strong understanding of user-centered design methodologies and interaction design principles – Google Design Sprint experience is a plus.
• Experience collaborating with cross-functional teams in fast-paced, iterative environments.
• Excellent communication and presentation skills with the ability to articulate design concepts to technical and non-technical stakeholders.
• Experience building, leveraging, and scaling reusable components within design systems is a plus.

Life at BHG Financial

At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG Financial

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:

•Medical/Rx/Dental/Vision coverage for employees and their eligible family members

•Competitive PTO and vacation policies

•1 Friday off each month for Wellness Weekends

•Company 401(k) plan with employer contributions after one year

•Company-sponsored training and certification opportunities

•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses

•Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.