Senior User Experience Designer

Who You Are

You are a motivated User Experience Design professional who is passionate about our customers. You excel at channeling the customer and championing a design-thinking approach throughout all you do. You can conduct research to understand user needs and leverage those learnings to iterate on proposed design solutions. You are creative and thrive in a fast-paced environment where you can work across business and technology teams to help implement a world-class experience. As the Senior UX Designer, you will play a critical role in the end-to-end product roadmap, driving the user experience for key digital products and services. Your work will directly contribute to building intuitive, engaging, and seamless interactions for our customers. You’ll work cross-functionally with product managers, developers, and other stakeholders to deliver a world-class user experience.

What You’ll Do

• Lead the design and user experience strategy across the entire product lifecycle, from research and concept through to final hand-off.
• Collaborate with product, engineering, and marketing teams to develop and refine the UX vision, solving for customer pain points through various projects, including the customer portal rebuild.
• Conduct user research, including usability testing, interviews, and surveys to gather insights that inform design decisions.
• Create wireframes, user flows, prototypes, and design mockups to visualize and communicate design ideas.
• Design end-to-end customer experiences that are cohesive, intuitive, and aligned with business goals.
• Establish UX best practices and contribute to building design systems that enhance consistency and usability.
• Utilize data-driven insights and feedback from stakeholders to iterate on designs and improve the customer experience.
• Mentor junior designers and provide constructive feedback on design reviews to elevate the team's overall design output.
• Lead by example in the application of Design Thinking methodology, the feasibility of proposed designs, and ways to champion great user experiences in the face of technical constraints.

What You’ll Need

• 7+ years of experience in UX/UI design, preferably within financial services, fintech, or similarly regulated industries.
• Strong portfolio demonstrating expertise in UX design and ability to solve complex user problems.
• Proficiency with design tools such as Figma, Sketch, Adobe XD, Zeplin, or similar platforms.
• Experience conducting user research and incorporating feedback into your designs.
• Familiarity with responsive design principles and designing for web and mobile platforms.
• Strong understanding of user-centered design methodologies and interaction design principles – Google Design Sprint experience is a plus.
• Experience collaborating with cross-functional teams in fast-paced, iterative environments.
• Excellent communication and presentation skills with the ability to articulate design concepts to technical and non-technical stakeholders.
• Experience building, leveraging, and scaling reusable components within design systems is a plus.