Senior Unified Communications Engineer

Superlanet is seeking a Senior Unified Communications Engineer to support our healthcare client in Texas. This role is responsible for providing technical leadership across network and infrastructure environments, with a focus on delivering reliable, scalable solutions across LAN, WAN, wireless, and enterprise systems.

This is a full-time position with an expectation of onsite or hybrid support, given the hands-on nature of infrastructure responsibilities.

• Provide technical leadership and mentorship to junior team members, offering guidance on complex infrastructure initiatives
  
• Design, implement, and support network infrastructure solutions across LAN, WAN, wireless, and firewall environments
  
• Lead troubleshooting efforts, perform root cause analysis, and deliver timely resolution of system and network issues
  
• Support disaster recovery and business continuity planning, including testing and documentation
  
• Manage system capacity, performance, and lifecycle planning using monitoring tools and analytics
  
• Collaborate with cross-functional teams to support enterprise applications, including EMR and business-critical systems
  
• Apply change and release management best practices, ensuring proper testing and documentation of all deployments
  
• Participate in on-call support and assist with after-hours maintenance as needed
  

• 6+ years of experience in network engineering or infrastructure support
  
• CCNA or CCNP certification required
  
• Strong hands-on experience with Cisco technologies (LAN/WAN, wireless, VoIP, routing/switching)
  
• Experience with core networking protocols and services (DNS, DHCP, SNMP, SMTP, etc.)
  
• Proven ability to troubleshoot complex infrastructure and system issues
  
• Experience with system design, capacity planning, and performance optimization
  
• Strong communication skills with the ability to translate technical concepts into business terms
  

• CCIE preferred
  
• Experience supporting healthcare environments or regulated industries
  
• Experience with third-party PBX systems and enterprise telephony environments