The Role
The role involves defining user experiences, creating wireframes, conducting user testing, and collaborating with cross-functional teams to enhance UX in Cyara's platform.
Summary Generated by Built In
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s UX Team is looking for a Senior User Experience / User Interface Designer who is passionate about user experience (UX) and the process of realizing the best possible UX for the Cyara Automated Customer Experience (CX) Assurance Platform. You’ll join an Agile product development process and work with cross-functional teams to design, build, document and roll-out products that execute the company’s strategy to further expand its market, and remain trusted thought leaders for our clients.
Let's talk about the role and responsibilities:
- Contribute to all aspects of defining the user experience of Cyara’s products. This includes identifying user needs through research and interviews, as well as creating, producing and testing wireframes, user stories, user journeys, mock-ups, and usability requirements.
- Validate and refine design solutions through user testing methods, then interpret and translate quantitative and qualitative insights into high quality user experiences.
- Identify, advocate for, drive and own design-driven projects and initiatives that elevate product usability and visual design.
- Proven ability to present your designs to cross-functional teams and external stakeholders, clearly articulating design decisions and incorporating feedback into revised iterations.
- Collaborate effectively with non-design stakeholders, promoting design thinking and processes to the wider teams or organization.
- Partner with product managers, developers, and architects to understand business goals and translate them into user-centered design solutions.
- Remain current on UX/UI best practices, tools and methodologies, and proactively suggest improvements to design processes and team workflows.
- Ensure designs meet the latest relevant accessibility standards by incorporating inclusive design principles, collaborating with developers to implement accessible components, and proactively testing designs for usability across a diverse range of users.
- Thrive in an autonomous, remote-friendly environment where communication and collaboration are frequently asynchronous and in writing.
- Champion the value of great UX within Cyara, applying a user-centered approach to strategic and tactical UX decisions.
- Use, contribute to, and evolve Cyara design system and brand guidelines to ensure visual and functional consistency across all user-facing touchpoints.
Let’s talk about your skills/expertise:
- Bachelor’s Degree in Design, Computer Science or related discipline or equivalent
- Min 5 years of industry experience
- Proficiency with design and prototyping tools (Figma, Adobe XD, or similar) and UX/UI processes and fundamentals
- Experience creating wireframes, mock-ups, and interactive prototypes.
- Working knowledge of CSS, HTML, and JavaScript.
- Excellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
- Portfolio of design projects.
Nice to have (...or you are keen to learn):
- Experience with Storybook.
- Experience with B2B products.
- Experience contributing to and/or maintaining a front-end design system or style guide.
- Experience with agile development methodologies.
- Experience with accessibility design and guidelines.
- Experience with React and Angular
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Skills Required
- Bachelor's Degree in Design, Computer Science or related discipline
- Min 5 years of industry experience
- Proficiency with design and prototyping tools like Figma or Adobe XD
- Experience creating wireframes, mock-ups, and interactive prototypes
- Working knowledge of CSS, HTML, and JavaScript
- Excellent communication, presentation, interpersonal and analytical skills
- Portfolio of design projects
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
