Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Drive end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas.
Job Description
User Experience (UX) and User Interface (UI) Design:
- Expertise in creating wireframes, prototypes, and high-fidelity visual designs that enhance the user experience.
- Ensuring that all digital products are intuitive, accessible, and optimised for various digital platforms and channels (web, mobile and other) is crucial.
- Develop and maintain a comprehensive design system and style guide that ensures consistency across all digital touchpoints.
- Leading the design process from concept to delivery, including ideation, wireframing, prototyping, visual design, and user testing.
Technical Proficiency:
- High proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, XD), Figma, Sketch, and prototyping tools.
- High proficiency in web and mobile pages design
- Strong understanding of user-centered design principles and methodologies.
- Strong knowledge of UX principles, interaction design, and usability testing
Team Management and Mentorship:
- Experience in managing and mentoring a team of designers, providing guidance, feedback, and support to ensure high-quality design output and professional growth.
- Fostering a collaborative and creative team environment is important
Collaboration with Cross-Functional Teams and Communication:
- The ability to work closely with product managers, business and solution analysts, developers, architects, data analysts, and other key stakeholders to align design efforts with business goals and customer needs.
- Participate in cross-functional meetings and workshops is essential for a holistic approach to digital product development.
- Present design concepts and strategies to senior leadership and other stakeholders, articulating the rationale behind design decisions and demonstrating their impact on customer experience and business outcomes.
- Gather and incorporate feedback from stakeholders to ensure alignment with business objectives
Design Systems and Standards:
- Develop and maintain a comprehensive design system and style guide that ensures consistency across all digital touchpoints.
- Establish and enforce design standards, guidelines, and best practices for all digital products and experiences.
User Research and Innovation:
- Staying up-to-date with the latest design trends, tools, technologies including best practices in digital design, particularly within the financial services and banking sectors.
- Driving innovation by exploring new design techniques, tools, and methodologies to enhance the digital experience
- Conduct user research to understand customer needs, behaviors, and pain points.
- Analyze user feedback and usage data to identify opportunities for improvement.
- Create user personas, journey maps, and use case scenarios to guide design decisions.
Performance Measurement and Optimization:
- Monitoring the performance of digital designs through key metrics (e.g., engagement, conversion rates, customer satisfaction).
- Using data and user feedback to continuously refine and optimize digital interfaces and experiences
Stakeholder Communication:
- Presenting design concepts and strategies to senior leadership and other stakeholders, articulating the rationale behind design decisions and demonstrating their impact on customer experience and business outcomes.
- Gathering and incorporating feedback from stakeholders to ensure alignment with business objectives
Experience:
- A minimum of 7+ years of experience in digital design, UX/UI design, or a related field is crucial.
- A strong portfolio showcasing digital products and experiences is important.
- Experience in the financial services or banking sector is preferred
- Strong expertise in creating wireframes, prototypes, and high-fidelity visual designs that enhance the user experience
- Experience in managing and mentoring a team of designers, providing guidance, feedback, and support to ensure high-quality design output and professional growth.
Education:
- A Bachelor's degree in Design, Digital Media, or similar in related field is required.
- A Master's degree or certification in UX/UI design or a related discipline is a plus.
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Top Skills
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
