The Role
Lead UX design for enterprise workflow and document-processing applications. Translate complex processes into user journeys, wireframes, prototypes, and high-fidelity designs. Conduct user research and usability testing, define reusable design patterns and design system guidance, and create accessible, productivity-focused interfaces. Partner with product, engineering, and business stakeholders to align solutions and continuously improve operational user experiences.
Summary Generated by Built In
We are seeking a senior UX designer to shape the user experience for complex, enterprise-grade workflow and document-processing applications. This role is centered on user-centered design, research, interaction design, information architecture, and prototyping to create intuitive, efficient, and accessible experiences for operations users working in high-volume, data-dense environments. The role will define end-to-end user journeys, establish scalable design patterns, and partner closely with product managers, engineers, and business stakeholders to translate operational complexity into elegant, usable product experiences.
Key Responsibilities
Key Responsibilities
- Lead the UX design for workflows within the application, case management, validation experiences, operational dashboards, and other enterprise product surfaces.
- Translate complex business processes and operational requirements into user journeys, task flows, wireframes, prototypes, and high-fidelity designs.
- Conduct user research, stakeholder interviews, workflow discovery, and usability testing to uncover pain points and validate design decisions.
- Design intuitive experiences for data-heavy enterprise scenarios, including exception handling, review and validation workflows, decision support, and productivity-focused interfaces.
- Define and evolve reusable design patterns, interaction standards, and component guidance to ensure consistency and scalability across the application.
- Partner closely with product, engineering, and operations teams to align user needs, business priorities, and technical constraints into effective solutions.
- Advocate for accessibility, usability, and design quality throughout the product lifecycle.
- Continuously improve existing experiences by analyzing feedback, identifying friction points, and proposing more effective interaction models.
- Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Information Architecture, or a related field, or equivalent practical experience.
- 7+ years of experience in UX design for enterprise or complex digital products, with strong depth in workflow-oriented and data-dense applications.
- Strong expertise in interaction design, information architecture, journey mapping, wireframing, and prototyping.
- Demonstrated experience conducting user research, usability studies, and translating findings into actionable product and design improvements.
- Experience designing for enterprise platforms, operations workflows, or other complex systems where efficiency, clarity, and scalability are critical.
- Strong understanding of accessibility, inclusive design principles, and usability best practices for professional software products.
- Proficiency with Figma and other UX design tools for low-fidelity and high-fidelity design, prototyping, and design documentation.
- Experience contributing to or defining design systems, component guidance, and pattern libraries.
- Ability to collaborate effectively with product managers, engineers, and business stakeholders while balancing user needs with business and technical realities.
- Strong communication, storytelling, and presentation skills, with the ability to explain design rationale clearly to cross-functional teams and leadership.
Skills Required
- Bachelor's degree in HCI, Design, Psychology, Information Architecture, or related field, or equivalent practical experience
- 7+ years of UX design experience for enterprise or complex digital products
- Expertise in interaction design, information architecture, journey mapping, wireframing, and prototyping
- Experience conducting user research and usability studies and translating findings into product improvements
- Experience designing for enterprise platforms, operations workflows, and data-dense applications
- Strong understanding of accessibility and inclusive design principles
- Proficiency with Figma and other UX design tools for low- and high-fidelity design and prototyping
- Experience contributing to or defining design systems, component guidance, and pattern libraries
- Ability to collaborate effectively with product managers, engineers, and business stakeholders
- Strong communication, storytelling, and presentation skills
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The Company
What We Do
We are a global experience company specializing in developing experiential marketing and digital transformation solutions for many of the top companies in the world. A passionate mix of problem solvers who take what if to what is and love the journey.
