Search the 5 jobs at Indigo Slate

Seeking an entry-level Project Specialist to work in an operations team supporting project lifecycle requests. Responsibilities include creating excel reports, understanding customer tools, and providing customer service. Requirements include proficiency in English and Spanish, strong communication and analytical skills, and prior customer service experience. Desired skills include exposure to ticket management tools and hands-on experience in Microsoft Excel. College degree or equivalent education is required.

As an Art Director, you will take a lead role in the creative strategy for partnership marketing, collaborating with the Creative Director and various strategists to ensure project success. You will support and critique the creative process, align with brand standards, and deliver engaging presentations, while leveraging insights for future creative direction.

Lead and manage entire support operations, be the first point of escalation, control support metrics, work in an operations team supporting requests related to project lifecycle, create excel reports related to various requests.

Engage with customers early in the lifecycle, provide licensing, services, and software onboarding support, manage risk areas, share best practices, support early adopters, connect customer goals to offer functionality, and ensure documentation is up to date.

Assist customers with resolving Cisco Adoption Barrier Cases, strategize on increasing utilization of SNTC Portal, and support technical onboarding of customers. Requires 2+ years of customer service experience and lead/supervisor experience in a call center or customer service role. Must have advanced English proficiency and be onsite in Bogota for 5 days a week.