Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.
Qualifications•5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services)
• Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft
• Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions
• Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions
• Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements
• Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot)
• Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc…)
• Experience with project management methodologies (Agile, SDLC, DevOps etc…)
• Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences
• Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team
Skills Required
- 5+ years of relevant experience working in unified communications and/or contact center environments.
- Professional understanding of unified communications and/or contact center design patterns involving SBC, dial plans, ACD, IVR, WFM, and call recording services.
- Experience deploying and supporting NICE inContact, CUCM, UCCE, Webex Calling, or other leading collaboration or contact center solutions.
- Technical troubleshooting experience in complex environments with third-party integrated solutions.
- Experience with global telecommunications providers, SIP trunking, TDM solutions, regional routing, and regulatory requirements.
- Knowledge and experience with network infrastructure, including QoS, routing, DHCP, DNS, and packet capture troubleshooting.
- Understanding of security infrastructure for collaboration services, including firewalls, VPNs, certificates, and encryption.
- Experience with project management methodologies such as Agile, SDLC, and DevOps.
- Excellent communication and documentation skills, including the ability to create diagrams, call flows, and implementation presentations for technical and non-technical audiences.
- Ability to work independently and collaborate with distributed global teams.
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
