Our client, a fast-growing travel and tourism startup, is hiring a Travel Planning Specialist for Custom & Group Tours to work with our clients to create unique, tailor-made itineraries and custom quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy researching and finding solutions for clients.
Our client connects people with the best tours and activities around the world, while providing industry-leading service and support. As a member of our Custom and Groups team, you will be responsible for designing, quoting, selling, and executing excursions for our travel advisors all around the world.
Responsibilites
Communicate with clients via email and phone using our internal ticket syste
Impress travel advisors with prompt, professional, and friendly service.
Collaborate daily with tour operators worldwide (in English) to design custom and group itineraries.
Create bespoke proposals and quotes tailored to each group leader’s specifications.
Manage requests ranging from single custom tours to multi-day group itineraries, including troubleshooting real-time issues.
Proactively suggest creative ideas and unique experiences to enhance the client’s journey.
Request, build, and maintain tour content, pricing, and logistics for group shore excursions and land-based custom programs.
Coordinate group tour capacities, schedules, and operational details with tour operators.
Update operators and travel advisors on itinerary changes, schedule revisions, or availability updates.
Assist travel advisors and group leaders with questions, concerns, and booking support.
Monitor penalty schedules, vendor agreements, cost confirmations, and operational deadlines for groups.
Review guest feedback on custom and group programs and share actionable insights with vendors and partners.
If you thrive in a fast-paced environment and get excited about curating memorable travel experiences for groups and special requests, this role offers the perfect blend of creativity, problem-solving, and customer interaction.
The Ideal Candidate
Proficient in Microsoft Word, Excel, power point.
Excellent written and verbal communication skills
Ability to multi-task, prioritize and problem solve in a fast past environment.
Ability to manage changing priorities and meet deadlines
Strong interpersonal and customer service skills.
Strong analytical capabilities with a high level of attention to detail
Works well independently and as part of a team
Is fluent in written and spoken English (Other languages desirable)
Benefits Include:
· Company Healthcare plan
· 401K
· Enrollment in company phantom equity plan
· Paid PTO
· Employee discounts on thousands of tours and activities
This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.
Top Skills
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