Senior Trade-in Operations Project Manager (all genders)

The Recommerce team operates within Zalando’s Emerging Proposition unit and is responsible for building and scaling Zalando second-hand solutions. Our unit is composed of two main propositions. With the Pre-owned Category, we offer buyers access to a selection of 250k+ items in like-new conditions at Zalando’s level of convenience. With our Trade-in service, we allow sellers to declutter their wardrobe fast and risk-free from gently worn pieces they no longer wish to wear. By being a part of the Recommerce team, you will be at the forefront of our endeavour to transform the fashion industry. Your contributions will be instrumental in shaping these propositions and making a significant impact on the way Zalando is planning to win in the second hand space.

You will be part of the Recommerce (Trade-in) Operations Team that is responsible for the inbound processes of our Pre-owned items. As a Trade-in Operations Project Manager, you will play a key role in delivering high impact Recommerce projects in collaboration with multiple internal and external stakeholders. You will also serve as a proxy to the team lead, facilitating smoother delegation of responsibilities across the team.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You’ll lead operational project management for high-impact Recommerce initiatives, driving the growth strategy forward. Acting as the Trade-in operations expert and consultant for Recommerce projects across the business, you’ll oversee operational aspects and guide these initiatives to success with your strategic focus on operational excellence

• You’ll drive efficiency improvements through data-driven analysis, using insights to identify and implement scalable, effective operational processes. You’ll balance cost-saving measures and process optimization while keeping customer convenience and sustainable practices at the forefront

• You’ll lead discovery tests with an entrepreneurial mindset, identifying opportunities through agile, innovative discovery tests that push performance and enhance our approach

WE’D LOVE TO MEET YOU IF

• You have work experience in a fast-paced operational environment and/or similar role, ideally in E-commerce 

• You have experience in managing cross-functional projects with multiple internal and external stakeholders, up to senior level management. 

• You have an entrepreneurial mindset with strong perseverance - you take ownership, work in a structured & independent manner and do not lose sight of your goals within complex topics.

• You use data to help you take the right decisions and have a data-driven mindset with a focus on optimisation, cost efficiency, and scalability

• You communicate fluently in English, with German a plus

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review