About Side
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Key Responsibilities:
- Execute functionality, regression, and new feature testing for ongoing LLM-driven product releases.
- Design, document, and maintain comprehensive test cases and testing frameworks.
- Perform UI/UX testing to ensure smooth and intuitive product interactions.
- Validate API endpoints, keys, and developer integrations to ensure consistent system behavior.
- Review and manage bug reports submitted by offshore QA teams, verifying, reproducing, and escalating as necessary.
- Collaborate with engineering teams to track issues through resolution and ensure quality standards are met prior to release.
- Provide testing insights to improve QA efficiency, automation coverage, and release confidence.
- Stay up to date on LLM behavior, capabilities, and limitations to design effective test strategies.
Requirements
Qualifications & Experience:
- 5+ years of experience in Quality Assurance or Software Testing, preferably within AI, SaaS, or developer tooling environments.
- Proven experience creating and executing test cases, managing test cycles, and validating both frontend and backend functionality.
- Familiarity with large language models (LLMs), generative AI systems, or NLP products.
- Strong understanding of API testing and developer tools (Postman, Swagger, cURL).
- Experience with bug tracking systems ( Jira, TestRail, or similar).
- Solid grasp of software development lifecycles and QA best practices.
- Strong analytical and communication skills, with the ability to work independently and manage multiple priorities.
Bonus Points:
- Experience testing AI-integrated user interfaces or chat applications.
- Familiarity with Python, JavaScript, or other scripting languages for automated or semi-automated test setups.
- Knowledge of CI/CD pipelines and QA automation tools.
Benefits
- This position is tied to a defined project. The engagement length is estimated at 6 months as a W2 Contractor.
- Gain hands-on experience with technical troubleshooting and gaming platforms
- Be part of a collaborative, fun, and supportive team environment
Top Skills
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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