Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.
We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!
The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
Hybrid Working
We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.
About the role
Here at Starling we are growing, and our first line operational risk team is looking for someone passionate about making a difference with a drive for managing risk events and incidents to prevent disruption to our services.
As a member of our first line risk team, you will be responsible for executing day to day activities ensuring the robustness and continued improvement of our control environment with a specific focus on the continued preparedness and timely execution of the organisation in relation to internal and external audit activities. This role will require working collaboratively with all stakeholders including second and third line to ensure operational efficiency and continued improvement in audit activities.
You will have primary responsibility for coordination of Technology first line internal and external audit and assurance activities.
What you'll get to do:
- Operating Starling’s GRC system, ensuring it is maintained, updated and all necessary risk management procedures are followed.
- Monitor progress and execution of scheduled first line risk and control activities, including proactively providing progress summary reports and escalating gaps or failed control tests through Chief IT Control Officer for discussion and resolution at appropriate committee.
- Review changes to policy and/or procedure documentation providing constructive feedback to first line teams as part of policy & procedure review and sign off processes.
- Collaborate on creation of annual first line control test plans and schedule of activity..
- Assist the business in understanding and conducting evaluations, acting as the central point of contact for coordination of Technology internal and external audit activities.
- Escalating issues to Risk Owners and Chief IT Control Officer where required.
- Collaborate with and educate new first line risk team members on information and processes pertaining to the Bank’s Critical Services to ensure distribution and understanding is accurately maintained including procedure for updates to relevant documentation.
- Track and report progress status of individual audit actions to ensure timely submission of evidence or requested information.
- Proactively review audit related documentation and procedures making recommendations on improvements and ensuring completeness ongoing.
- Prepare summary report on progress of individual audits for appropriate internal committees, ensuring timely creation of materials for pre-meeting review.
- Audit Risk Management
- Ensure capture of audit actions within Bank Risk Management System(s), including communication of initial capture with identified risk owners.
- Collaboratively work with risk owners through the audit risk and action lifecycle.
- Monitor and ensure progress of identified audit actions to closure, including sign off procedures with 3LOD in a timely manner.
- Proactively work to capture audit action updates and report these within the Bank’s risk management system(s).
- Manage and continuously improve risk through review and identification of control changes to align to risk appetite.
- Lead, coordinate and capture first line team feedback including identification and proposal of recommendations as part of continuous improvement in audit activities.
- Coordinate and track review of audit reports prior to finalisation to ensure accuracy and management feedback correctly reflected.
- Coordinate and track scheduled review of policies, procedures and risk management documentation, ensuring timely review, update & sign off within defined schedule.
- Timely escalation of any delayed activities to the Chief IT Control Officer for discussion and resolution.
- Keep up to date with the evolving regulatory environment.
You will need to …
- identify opportunities for and where appropriate recommend business process improvements.
- Have a pragmatic approach and be able to work collaboratively in a technology driven environment
- Have an understanding of the regulatory environment
- Share knowledge and provide guidance on internal bank audit first line related processes.
- Take responsibility and do the right thing for customers, colleagues and partners.
Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these.
The following skills and experience are desirable:
- Experience working within financial services, specifically in risk management.
- Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information.
- Good attention to detail plus analysis and presentation skills
- Flexibility in your approach to meeting goals as part of the wider team.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
What We Do
Hello, we’re Starling.
Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
We built Britain’s first digital bank.
One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).
We’re changing banking for good.
Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.
Since then, we’ve grown. A lot.
Over three million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.
Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.
Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!
And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
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