At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
How will you make an impact?
- Own and manage a portfolio of strategic software, SaaS, cloud, AI, and technology-service suppliers.
- Lead end-to-end sourcing activities, including new agreements, renewals, expansions, amendments, and professional-services engagements.
- Develop and execute negotiation strategies based on spending patterns, license utilization, business requirements, market alternatives, and future demand.
- Identify opportunities for supplier consolidation, cost optimization, and improved commercial terms across business units.
- Lead complex commercial negotiations covering pricing, licensing structures, multi-year commitments, payment terms, renewal protections, and contractual flexibility.
- Manage subscription-based, enterprise licensing, and consumption-based commercial models, including cloud marketplaces and private offers.
- Evaluate supplier proposals, commercial agreements, order forms, and statements of work in collaboration with Legal and other relevant stakeholders.
- Proactively manage renewals, usage commitments, and contract risks to avoid unnecessary costs and operational disruption.
- Partner with global stakeholders across R&D, IT, Finance, Legal, Information Security, and other business functions.
- Drive procurement engagements from initial business requirements through negotiation, approvals, and contract execution.
- Coordinate supplier onboarding, compliance reviews, internal approvals, purchase orders, and contract-signature processes.
- Prepare commercial analyses, negotiation recommendations, and management approval materials.
- Address commercial and operational supplier issues and escalate risks when necessary.
- Maintain accurate supplier, contract, spending, and renewal information in procurement systems.
- Analyze technology spending, licensing models, and consumption trends to identify savings and optimization opportunities.
- Support continuous improvement of procurement processes, supplier governance, and commercial decision-making.
Have you got what it takes?
- 7+ years of experience in strategic sourcing, technology procurement, vendor management, or commercial negotiations within a global technology organization.
- Proven experience independently leading complex software, SaaS, and/or cloud procurement negotiations.
- Familiarity with AI platforms, data services, and consumption-based commercial models.
- Strong understanding of enterprise software licensing, subscription models, cloud consumption, usage-based pricing, and professional-services agreements.
- Demonstrated success negotiating multi-year agreements, renewals, pricing structures, payment terms, and contractual protections.
- Strong analytical and financial capabilities, including commercial modeling, spend analysis, and scenario evaluation.
- Ability to review commercial agreements, identify risks, and collaborate effectively with Legal, Finance, and Information Security teams.
- Experience working with enterprise procurement systems and contract-approval processes.
- Excellent communication, stakeholder-management, and negotiation skills.
- Excellent written and spoken English.
- Ability to work independently, manage competing priorities, and collaborate with global teams.
- Experience negotiating with major enterprise technology suppliers such as AWS, Microsoft, Salesforce, ServiceNow, Snowflake, MongoDB, Atlassian, Oracle, Workday, or similar vendors.
- Experience with cloud marketplace transactions and private offers.
- Knowledge of third-party risk management (TPRM), information security, and data-protection requirements.
- Experience supporting multiple business units and legal entities within a global organization.
What’s in it for you?
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11965
Reporting into: Manager, Procurement
Role Type: IC
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 7+ years of experience in strategic sourcing, technology procurement, vendor management, or commercial negotiations within a global technology organization.
- Experience independently leading complex software, SaaS, and/or cloud procurement negotiations.
- Familiarity with AI platforms, data services, and consumption-based commercial models.
- Understanding of enterprise software licensing, subscription models, cloud consumption, usage-based pricing, and professional-services agreements.
- Experience negotiating multi-year agreements, renewals, pricing structures, payment terms, and contractual protections.
- Strong analytical and financial capabilities, including commercial modeling, spend analysis, and scenario evaluation.
- Ability to review commercial agreements, identify risks, and collaborate with Legal, Finance, and Information Security teams.
- Experience with enterprise procurement systems and contract-approval processes.
- Excellent communication, stakeholder-management, and negotiation skills.
- Excellent written and spoken English.
- Ability to work independently, manage competing priorities, and collaborate with global teams.
- Experience negotiating with major enterprise technology suppliers such as AWS, Microsoft, Salesforce, ServiceNow, Snowflake, MongoDB, Atlassian, Oracle, Workday, or similar vendors.
- Experience with cloud marketplace transactions and private offers.
- Knowledge of third-party risk management, information security, and data-protection requirements.
- Experience supporting multiple business units and legal entities within a global organization.
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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