We are looking for a Senior Technology Operations Analyst to join our L3 Prod Support in Noida. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools.
About you - Skills & Experience
- Computer Science related bachelor’s degree or equivalent experience.
- Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies.
- Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog.
- Strong experience in Windows and Linux
- experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,)
- Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts
- Strong customer service mindset.
It would be great if you have
- ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.
- Knowledge of SQL and Data management process
- Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT).
- Basic knowledge of NOC/SOC
What would you be doing in the role
- Actively analyse the stability and performance of Java / Tomcat based Applications in private data centres
- Build and administer Linux and Windows VMs at large scale on KVM and VMWare hypervisors
- Support deployment and configuration of AWS-hosted CloudFormation-managed application stacks
- Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution
- Escalate events as required by the documented procedures with the proper level of urgency and follow-through.
- Responsibility for the external customer-reported issues through Salesforce.
- Work with L2 DevOps and Dev teams to coordinate next actions.
- Design and perform standard systems and network troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues
- Apply applications specific updates and fixes.
- Work closely with an existing team of skilled operation engineers.
It would be great if you have
ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.
Knowledge in SQL and Data management process
Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT).
Basic knowledge of NOC/SOC
About the Team-
You’ll join Innovative CloudOps, supporting customer hosting for Sierra and Polaris ILSes (Integrated Library Software). We provide hosting for public and academic libraries' inventory-tracking and loans software, as well as ensuring book search tools like Vega Discover are 100% available in a cost-effective way.
Hours of Work
Fulltime
45 hrs/week
Occasional on-call support (evenings and weekends)
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree in Computer Science or equivalent experience
- Minimum 5 years relevant experience
- Experience in a 24/7 customer support model and on-call support
- Knowledge of Java and Tomcat application structures
- Linux systems fundamentals and UNIX system concepts
- Windows system administration experience
- AWS platform experience (EC2, ELB, ASG, VPC, Route53) and CloudFormation
- Networking fundamentals and distributed computing understanding
- SQL and database technology familiarity
- Experience with ticketing and monitoring tools: ServiceNow, Salesforce, PagerDuty, Datadog
- Experience with DevOps tooling (Jenkins)
- Build and administer VMs at scale on KVM and VMware hypervisors
- Strong customer service mindset
- ITIL V3/V4 Foundation Certification
- Public and private cloud certifications
- Experience with Confluence, PowerBi, and documentation (PPT)
- Basic knowledge of NOC/SOC
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
