The Role
Owns end-to-end technical architecture for strategic customer deployments, including enterprise technology discovery, gap analysis, integration design, deployment model selection, HA/DR planning, and cloud connectivity. Presents solutions to CTOs and IT leaders, coordinates DevOps, Security, onboarding, and client teams, and oversees architecture approval through go-live. Develops reusable reference architectures and ensures deployments are integration-ready, secure, and operationally sound.
Summary Generated by Built In
Location: Charlotte, NC, Menlo Park, CA OR Ottawa, Canada (hybrid 3 days/week with up to 15-20% travel)
Be at the Forefront of the Agentic AI Revolution
At Skan AI, you'll be part of the team pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Join Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
About the Role
The Senior Technology Architect is the senior technical authority for our most strategic and high-value accounts. You own the full solution journey — from discovery of the customer's enterprise tech environment through gap analysis, solution design, and coordinated delivery — ensuring every deployment is architecturally sound, integration-ready, and set up for long-term success. As the single technical owner accountable for architecture fit, integration design, and end-to-end solution soundness, you serve as the primary technical point of contact from contract signature through go-live. This role focuses on our Strategic & Growth customer segments.
Key Responsibilities
- Conduct deep-dive technical discovery of the customer's enterprise tech stack and infrastructure.
- Perform tech fitment and gap analysis, mapping the customer environment to the platform stack to surface integration gaps and deployment risks.
- Design end-to-end solution and integration architectures covering VA deployment, gateway setup, and cloud connectivity.
- Select the appropriate deployment model (cloud, hybrid, or on-prem) and define HA/DR and backup design patterns.
- Present solution proposals and architecture to customer CTOs, architects, and IT leadership.
- Coordinate testing, environment setup, and issue resolution across internal and client teams (DevOps, Security, onboarding).
- Own architecture review and sign-off for clean delivery handoff, acting as primary technical contact from signature to go-live.
Key Deliverables
- Customer tech discovery report with gap analysis and integration requirements.
- End-to-end solution design documents and architecture blueprints per strategic account.
- Technical requirements translated for implementation, DevOps, and Security teams.
- Customer-facing solution presentations delivered to CTO / IT leadership.
- Successful go-live: VA deployed, gateway configured, cloud integration verified.
- Reusable reference architectures that accelerate onboarding and shorten time-to-deploy.
Required Skills & Experience
- 12–15+ years in enterprise technology architecture, solution architecture, and client-facing technical delivery.
- Enterprise architecture: multi-cloud, hybrid, and on-prem deployment patterns with focus on Azure and GCP.
- Integration & security: REST APIs, OAuth, SAML, LDAP/AD, HashiCorp Vault, F5, APISIX, RabbitMQ.
- Solution design & gap analysis: translating complex customer environments into actionable blueprints.
- Executive communication: present and persuade at CTO / IT-leadership level.
- Cross-functional coordination: aligning DevOps, Security, and onboarding teams through delivery.
- Strategic account mindset: high ownership, senior stakeholder management, and accountability for outcomes.
Why Join Skan AI?
- Be part of a category-creating company building the full agentic lifecycle.
- Join a passionate, global team united by curiosity, integrity, and impact.
- In-office and remote work mix with global exposure.
- Competitive compensation and equity opportunities.
Benefits
- Private medical and dental insurance
- Pension / retirement contribution
- Life assurance and income protection
- Generous paid annual leave plus public holidays
- Enhanced parental leave
- Hybrid and remote working
- Stock Option Plan
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
Skills Required
- 12-15+ years of experience in enterprise technology architecture, solution architecture, and client-facing technical delivery
- Experience with multi-cloud, hybrid, and on-premises deployment patterns
- Experience with Azure and GCP
- Experience with REST APIs, OAuth, SAML, LDAP/Active Directory, HashiCorp Vault, F5, APISIX, and RabbitMQ
- Experience translating complex customer environments into solution designs, gap analyses, and actionable blueprints
- Ability to present and persuade at the CTO and IT leadership level
- Experience coordinating DevOps, Security, onboarding, and client teams through delivery
- Strategic account mindset with senior stakeholder management and accountability for outcomes
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The Company
What We Do
Skan AI is an enterprise AI company that provides a process intelligence and automation platform. By observing how work actually happens, Skan creates a 'Context Graph of Work' and digital twins of operations. This allows Fortune 500 companies to understand the telemetry of their digital operations, enabling confident automation and lasting transformation through AI agents trained on operational reality.
