Blackbaud is searching for an experienced Technical Writer to join our Strategic Content Development team. As a Technical Writer, you should have a passion for creating content to guide and assist our customers as they further their missions. Our Technical Writers develop user interface text, in-product help, web sites, blog and social media posts, videos, and other content for our products. Our Technical Writers interact with a wide variety of stakeholders within our company. You will be a member of a cross-functional, high-performing team consisting of Software Engineers, User Experience Designers, Product Managers, and other Technical Writers.
What you'll be doing:
Develop customer-centered user assistance content that enhances the user experience and adds value to our software products
Evaluate and respond quicky to feedback about user assistance content and follow up with the source of the feedback
Work with and produce content for multiple projects and teams that have concurrent and shifting deadlines. Produce work that meets the standards of both Blackbaud and our clients
Research and learn new technologies as tools and methodologies change for the creation of user assistance content
Interact with Subject Matter Experts to efficiently gather information with the goal of becoming an expert on the products you document
Work closely with other team members and show initiative in improving overall user assistance content and processes
Contribute to product development by offering feedback on product prototypes, developed code, and general user perspective
What we'll want you to have:
Bachelor's degree or equivalent work experience in communications or related field
Minimum of 5 years of related experience
Strong writing and communication abilities, editing skills, and attention to detail
Enthusiastic work ethic, passion for technology, and the discipline to manage multiple tasks
The ability to quickly master new processes and technical concepts
Experience using technical writing tools and workflows
Experience with Madcap Flare, HTML, CSS, and an understanding of other online presentation techniques
Experience with creating screencasts and videos, documenting APIs, and working in an agile environment is a plus
Experience communicating with external audiences, such as in product communities, blogs, and social media is a plus
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- Bachelor's degree or equivalent work experience in communications or related field
- Minimum of 5 years of related experience
- Strong writing and communication abilities
- Attention to detail
- Experience using technical writing tools and workflows
- Experience with Madcap Flare, HTML, CSS
- Experience with creating screencasts and videos
- Experience communicating with external audiences
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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