- Research, write, edit, assemble, and update product and customer-facing documentation.
- Translate complex source materials and data into clear, accessible content.
- Produce guides, specifications, training materials, policies, procedures, newsletters, and user reference materials.
- Coordinate documentation for product releases and ensure instructions are accurate and consistent.
- Collaborate with stakeholders, SMEs, product managers, and analysts to gather requirements and validate content.
- Verify citations, source data, and content accuracy across assigned products.
- Conduct quality reviews to ensure formatting, usability, readability, relevancy, and link functionality.
- Apply taxonomy guidelines to classify and tag web content and documents.
- Track industry and subject matter developments to update existing content and create new materials.
- Develop documentation plans that define message, format, and content strategy.
- Identify opportunities to improve products, processes, workflow, and content efficiency.
- Provide peer review, coaching, training, and work direction to less experienced team members.
- Participate in project planning and cross-functional meetings to support high-quality documentation delivery.
- Strong writing, editing, proofreading, and content assembly skills.
- Experience developing technical, product, or customer-facing documentation.
- Ability to analyze and synthesize information from multiple sources.
- Experience working with cross-functional stakeholders and subject matter experts.
- Strong research skills and ability to track trends and relevant developments.
- Knowledge of editorial standards, documentation best practices, and quality review processes.
- Experience validating citations, data, formatting, and content accuracy.
- Ability to create clear, easy-to-use documentation and reference materials.
- Familiarity with taxonomy/tagging guidelines and content classification.
- Strong project coordination, organization, and time management skills.
- Ability to identify workflow, process, and product improvement opportunities.
- Confidence in training, coaching, or guiding less experienced team members.
- Customer-focused mindset with the ability to understand and respond to user needs.
- Strong problem-solving skills and ability to handle work of diverse scope and complexity.
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Skills Required
- Strong writing, editing, proofreading, and content assembly skills.
- Experience developing technical, product, or customer-facing documentation.
- Ability to analyze and synthesize information from multiple sources.
- Experience working with cross-functional stakeholders and subject matter experts.
- Strong research skills and ability to track trends and relevant developments.
- Knowledge of editorial standards, documentation best practices, and quality review processes.
- Experience validating citations, data, formatting, and content accuracy.
- Ability to create clear, easy-to-use documentation and reference materials.
- Familiarity with taxonomy/tagging guidelines and content classification.
- Strong project coordination, organization, and time management skills.
- Ability to identify workflow, process, and product improvement opportunities.
- Confidence in training, coaching, or guiding less experienced team members.
- Customer-focused mindset with the ability to understand and respond to user needs.
- Strong problem-solving skills and ability to handle work of diverse scope and complexity.
Thomson Reuters Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thomson Reuters and has not been reviewed or approved by Thomson Reuters.
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Flexible Benefits — Flexible work options such as hybrid schedules and “Flex My Way” with Work From Anywhere allowances (including limited weeks abroad) are offered and positioned to support work-life balance. Feedback suggests policy-backed flexibility is a notable strength even though application can vary by role and manager.
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Leave & Time Off Breadth — Generous paid time off, enhanced bereavement, caregiver leave, two global mental-health days, and a sabbatical program expand time-away options. Paid parental leave is explicitly highlighted, with a global minimum described at 16 weeks.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with wellbeing resources such as EAP, mental-health tools, and fitness/wellbeing programs. FSAs/HSAs and related health benefits reinforce the depth of the healthcare offering.
Thomson Reuters Insights
What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
