Senior Technical Writer

Title: Senior Technical Writer

Location: Bangalore, India

Job Term: Full-Time

Picarro is a leading technology company specializing in high-precision gas analyzers and optical spectroscopy instruments based on Cavity Ring-Down Spectroscopy (CRDS) for ultra-sensitive trace gas detection. We serve a diverse range of industries. In natural gas, we help optimize utility networks with advanced methane detection and real-time insights; in ethylene oxide compliance, we support sterilization facilities in meeting evolving regulations through reliable monitoring and expert guidance; in environmental science, we provide accurate, low-maintenance gas and isotope data for impactful research; and in the semiconductor industry, we deliver parts-per-trillion-level AMC monitoring to protect cleanrooms, improve yield, and reduce downtime.

The Opportunity

We’re seeking an experienced and detail-oriented Senior Technical Writer / MadCap Flare Developer to join our team in India, supporting cutting-edge solutions in the emission monitoring industry. This is a unique opportunity for a seasoned professional who thrives on transforming complex technical information into clear, user-friendly content and brings deep expertise in MadCap Flare to design, manage, and optimize to build modern and scalable documentation systems. In this dual-capacity role, you will play a critical part in shaping the future of our product documentation, collaborating closely with engineering, product management, and product marketing teams to ensure our users receive accurate, engaging, accessible, and high-quality information. If you're passionate about technical communication and excited to lead innovation in content development tools and strategies, we want to hear from you.

Key Responsibilities

• Create and Maintain Technical Documentation

Develop clear, concise, and user-friendly documentation including user manuals, service guides, technical and reference materials for hardware and software products ensuring clarity, accuracy, and compliance with regulatory standards.

• Content Management and Tools Expertise

Design and manage scalable, topic-based documentation projects using MadCap Flare, including multi-channel outputs (HTML5, PDF, Webhelp), content reuse strategies, and version-controlled workflows (e.g., Git, MadCap Central). Integrate Flare outputs with external systems such as CMSs, knowledge bases, or custom portals using RESTful APIs, and develop scripts or workflows for automated content delivery.

• Lead Cross-Functional Documentation Projects

Collaborate with engineering, product management, regulatory, and support teams to gather technical information, clarify requirements, and drive documentation projects from planning through delivery, ensuring high-quality content is delivered on time and aligned with product releases.

• Implement Best Practices and Style Guides

Customize and maintain MadCap Flare stylesheets, templates, and master pages to ensure brand consistency and a seamless user experience, while troubleshooting and resolving issues such as broken links, output errors, conditional text problems, and formatting inconsistencies.

• Support Localization Efforts

Support in-house translation and localization processes by preparing source content, collaborating with internal language teams, and ensuring consistency across multilingual documentation.

• Develop Visual and Multimedia Content

Create clear and visually effective technical illustrations and graphics using Adobe Creative Suite or equivalent tools to enhance understanding of complex processes or systems.

Requirements

Technical Skills:

• 3+ years of hands-on experience with MadCap Flare, including topic-based authoring, content reuse strategies, TOC and index creation, variables, and conditional tagging.
• Proficiency in creating and managing multi-channel outputs (HTML5, PDF, Webhelp, etc.).
• Strong understanding of CSS, HTML, and XML as they apply to Flare templates and outputs.
• Working knowledge of RESTful APIs and how to leverage them to automate publishing workflows, data exchange, or synchronization between Flare and other platforms.
• Strong problem-solving skills with the ability to troubleshoot and debug issues within MadCap Flare, including broken links, stylesheet conflicts, conditional text rendering, build errors, and output inconsistencies.
• Experience with source control systems such as MaCap Central, Git or equivalent for managing documentation projects.
• Ability to develop and maintain project templates, style sheets, and master pages to enforce branding and consistency.
• Knowledge of MadCap Central for content review, version control, and team collaboration (preferred).
• Familiarity with single-sourcing techniques and best practices for scalable content management.

Documentation & Industry Expertise:

• Experience working with technical documentation in industrial domains, preferably in emission monitoring, environmental compliance, instrumentation, or related engineering fields.
• Ability to interpret complex technical specifications, engineering diagrams, and regulatory documentation to create clear and user-friendly manuals, guides, and help systems.
• Proficiency in creating clear and accurate technical illustrations using tools such as Adobe Illustrator, Photoshop, or other graphic design software, to visually support complex concepts, processes, or equipment used in emission monitoring systems.
• Experience with translation and localization workflows is a plus, including working with translation memory tools, preparing content for multilingual output, collaborating with internal language teams, and ensuring consistency and accuracy across localized documentation.

Soft Skills:

• Excellent written and verbal communication skills in English.
• Strong attention to detail and commitment to documentation quality and accuracy.
• Proven ability to work independently and manage multiple documentation projects simultaneously.
• Comfortable collaborating with cross-functional teams including engineers, product managers, marketing, and QA experts.

Education:

• Bachelor’s degree in English, Technical Communication, Engineering, Computer Science, or a related field.
• MadCap certifications or relevant training (preferred but not mandatory).

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.