At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose.
Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.
Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.
Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.
No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.
Job Purpose and Overview
Appfire is looking for a In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.
What You Will Do
- Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, instructional videos, and release notes.
- Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases.
- Create content for business users, casual users, administrators, developers and for external Appfire customers.
- Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
- Assist engineers, UX designers, and others in drafting user-facing content.
- Work effectively with colleagues around the globe across multiple business units and departments.
- Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
- Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
- Test the procedures that are being documented.
- Learn and follow department procedures for writing, editing, and publishing documentation.
- Participate in Team's Daily Stand-up meetings and Agile Ceremonies.
What We Would Like to See
- 8+ years’ experience managing software documentation.
- 4+ years’ experience writing software documentation in an Agile environment.
- Bachelor's Degree in Technical Writing or a Technical Degree (B.E/ M.C.A) with strong inclination towards technical writing.
- Strong commitment to Technical Writing as a career, with experience in professional organizations.
- Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors, content management systems, and video production tools.
- Experience with Confluence and its administrative activities (such as reports, macros, content publishing).
- Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
- Impeccable written and verbal skills in English.
- Experience documenting APIs, SDKs, and other development-driven sources. Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
- Experience documenting APIs and SaaS products.
- Excellent interpersonal skills.
- Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
- Ability to work independently with minimal guidance in a fast-paced environment. Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
- Creativity, initiative and acute attention to detail.
- Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
- Experience working with the Atlassian product suite (JIRA, Confluence).
- Familiarity with Agile Process.
What We Offer:
- Every Appfire employee is eligible for company equity
- 25 paid days off, regardless of years of experience
- Private healthcare
- Sofia public transport card
- Multisport card
- Development opportunities via our learning and development platform: Appfire University
#LI-Remote
Since its inception, Appfire has been a remote-first company. With 800+ employees (who we call fireflies) across 27 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.
Watch Appfire's Co-founder and CEO Randall Ward talk about his people-first leadership philosophy: https://youtu.be/GXuChQzzowI
At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners through Appfire Town. This program brings people together to generate a strong social impact in our local and global communities.
Our CEO believes being philanthropic is integral to operating our business and is not merely the result of our success. In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution.
Appfire has been profitable since its inception, with best-in-class free cash flow margins relative to the broader SaaS universe. The company's mission to equip and connect every team so they can plan and deliver their best work has proven successful, producing consistent year-over-year (YoY) growth – with Appfire growing from $10M ARR in 2019 to $200M ARR in 2023.
What’s our secret sauce?
Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.
Read about Appfire's continuous growth and mission to equip and connect every team so they can plan and deliver their best work: https://appfire.com/newsroom/Appfire-Exceeds-200M-in-ARR-Signaling-Growing-Demand
What We Do
Appfire is the leading global provider of software that enhances, extends, and connects the world's leading platforms to make work flow any way teams want to work, from planning to product ideation, product development, project delivery, and beyond. Appfire increases the value of platforms such as Atlassian, Microsoft, monday.com, and Salesforce, enabling teams to thrive and do their best work together. With more than one million users, Appfire's popular solutions are helping teams with Enterprise Collaboration, DevOps, Workflow & Automation, Product Portfolio Management, IT Service Management (ITSM), Document Management, Business Intelligence and Reporting, Administrative Tools, Agile Tools, Developer Tools, Time Tracking, Publishing, and Integrations. Appfire has been selling its popular software products on the Atlassian Marketplace since it first launched in 2012, and today Appfire has the most widely adopted portfolio of Atlassian apps across tens of thousands of customers worldwide.
Why Work With Us
At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. No one knows you better than you do. So join us and customize your experience.
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