Senior Technical Writer

Job Purpose and Overview

Appfire is looking for a In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.

What You Will Do

• Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, instructional videos, and release notes.
• Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases.
• Create content for business users, casual users, administrators, developers and for external Appfire customers.
• Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
• Assist engineers, UX designers, and others in drafting user-facing content.
• Work effectively with colleagues around the globe across multiple business units and departments.
• Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
• Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
• Test the procedures that are being documented.
• Learn and follow department procedures for writing, editing, and publishing documentation.
• Participate in Team's Daily Stand-up meetings and Agile Ceremonies.

What We Would Like to See

• 8+ years’ experience managing software documentation.
• 4+ years’ experience writing software documentation in an Agile environment.
• Bachelor's Degree in Technical Writing or a Technical Degree (B.E/ M.C.A) with strong inclination towards technical writing.
• Strong commitment to Technical Writing as a career, with experience in professional organizations.
• Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors, content management systems, and video production tools.
• Experience with Confluence and its administrative activities (such as reports, macros, content publishing).
• Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
• Impeccable written and verbal skills in English.
• Experience documenting APIs, SDKs, and other development-driven sources. Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
• Experience documenting APIs and SaaS products.
• Excellent interpersonal skills.
• Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
• Ability to work independently with minimal guidance in a fast-paced environment. Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
• Creativity, initiative and acute attention to detail.
• Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
• Experience working with the Atlassian product suite (JIRA, Confluence).
• Familiarity with Agile Process.

What We Offer:

• Every Appfire employee is eligible for company equity
• 25 paid days off, regardless of years of experience
• Private healthcare
• Sofia public transport card
• Multisport card
• Development opportunities via our learning and development platform: Appfire University

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