Jobs at Appfire

Own product strategy and delivery for enterprise AI agent governance in Jira: strengthen platform configuration movement, treat agents as deployable configuration, build discovery/inventory, a policy engine, audit trails, cost attribution, and Atlassian partner integrations while leading customer discovery.

Own the end-to-end product for discovering, governing, auditing, and attributing cost for AI agents in enterprise Jira environments. Strengthen platform foundations for configuration movement and CI/CD, extend governance to treat agents as first-class configuration, build a control plane and policy engine for runtime enforcement, partner with Atlassian, and lead customer discovery with enterprise platform admins and IT leaders.

Lead development of an enterprise-grade AI agent governance product: strengthen platform config and CI/CD support, treat agents as deployable configuration, build discovery, inventory, policy engine, audit trails, cost attribution, partner with Atlassian, and conduct enterprise customer discovery.

Diagnose, configure, troubleshoot, and resolve complex customer issues involving Appfire applications and Atlassian products across cloud and data center environments. Own technical issues through resolution, support L1-L3 escalations, collaborate with architects and internal teams, and provide technical guidance to junior and peer resources. Apply scripting, database, systems, analytical, and communication skills while supporting enterprise software products for a global customer base.

Develop and execute B2B SaaS content strategies across blogs, emails, landing pages, guides, playbooks, sales enablement, web, and video. Shape messaging and channel decisions with campaign teams, write and edit for technical and executive audiences, repurpose content across formats, maintain brand and AP style, and apply responsible AI workflows. Collaborate in Agile squads with product marketing, demand generation, design, web, engineers, and subject matter experts.

Develop and execute B2B SaaS content strategy across campaigns and formats, including blogs, emails, landing pages, guides, playbooks, sales enablement, ads, web copy, and video scripts. Research technical topics through subject-matter interviews, repurpose content across channels, collaborate with design and marketing teams, and uphold brand, editorial, and legal-quality standards. Use AI tools responsibly for research, drafting, editing, and content repurposing within an Agile, Jira- and Confluence-based workflow.

Develop and execute B2B content strategy across the full lifecycle, from campaign planning and messaging through writing, editing, repurposing, and distribution. Create blogs, emails, landing pages, guides, playbooks, sales enablement assets, ads, web copy, and video scripts. Partner with product marketing, demand generation, design, and web teams in Agile squads. Apply brand and AP style standards, ensure technical accuracy, and use AI tools responsibly in content workflows.

Leads and develops a remote QA engineering team, setting its roadmap, OKRs, priorities, staffing, and quality processes. Drives test automation, framework architecture, coverage, DevOps practices, and earlier testing in the software lifecycle. Monitors quality and productivity metrics, improves code testability and maintainability, and partners with engineering and cross-functional stakeholders to implement organizational change and deliver reliable software.

Leads and develops a remote QA engineering team, sets quality roadmaps and OKRs, manages capacity and priorities, and drives improvements in test automation, frameworks, coverage, and DevOps practices. Partners with engineering and cross-functional stakeholders to shift testing earlier, improve testability and code health, establish sustainable quality processes, and support organizational change. The role also includes coaching, performance management, career development, and monitoring quality and productivity metrics.

Manage information security tickets from intake through resolution, including categorization, prioritization, SLA tracking, tier 1 incident triage, escalation to SecOps, and technical support. Assist with security tool deployment, document solutions, improve ticketing processes, generate metrics reports, and support employee security awareness training. The role is fully remote within India, with travel to Hyderabad for planned events.

Build and maintain scalable, reliable software features for the 7pace time-tracking product. Collaborate with cross-functional product teams, establish engineering best practices, develop .NET and C# backend services using GraphQL and REST APIs, and work with cloud platforms, containers, databases, and frontend technologies. The role emphasizes ownership, automated testing, code quality, security, continuous improvement, and responsible use of AI-assisted development tools.

Design, build, and maintain scalable software features for the 7pace time-tracking product. Collaborate with cross-functional product teams, apply engineering best practices such as automated testing and code reviews, contribute to architectural decisions, and improve team processes. The role focuses on backend development with .NET, C#, GraphQL, and REST APIs, while working with cloud platforms, containers, and potentially frontend technologies. Responsible AI-assisted development and strong software engineering fundamentals are also expected.

Design, build, and maintain scalable software features for the 7pace time-tracking product. Collaborate with cross-functional product teams, apply engineering best practices, develop .NET and C# backend services using GraphQL and REST APIs, and work with cloud, containerization, frontend, databases, and AI-assisted development tools. The role emphasizes ownership, automated testing, code quality, security, performance, continuous improvement, and customer value.

Support India entity accounting: process daily transactions, prepare journal entries and reconciliations, handle AP and employee expenses, assist month-end close, provide tax and statutory support (PF, TDS, GST), prepare audit schedules, manage SEZ and regulatory filings, and maintain banking documentation using NetSuite, Coupa, and Navan.

Lead a BigPicture engineering team to design and implement scalable backend services (Java, Spring, AWS), deliver frontend features (TypeScript, Angular/React), drive AI-driven initiatives (chatbots, data quality, reporting), ensure test coverage and performance, and mentor engineers while collaborating with product, UX, and DevOps.

Lead design and delivery of backend-heavy, cloud-based SaaS features using Java, Spring, and AWS; implement frontend features with TypeScript/Angular or React; drive AI initiatives (chatbots, data quality, reporting); ensure code quality via testing and CI; make architectural decisions, mentor engineers, and collaborate with product, UX, and DevOps.

Provide L1/L2 technical support for Appfire and Atlassian products (Jira, Confluence) in cloud and data center environments: diagnose, configure, troubleshoot, and resolve customer issues, escalate to senior engineers, and own tickets through resolution.