About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.
You will:
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
- Provide constructive structural and technical edits for writers or developer-contributed content.
You have:
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
- Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
- Experience with Jira and Confluence or similar project management platforms
- Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
- Understanding of how documentation sites are built and published (Jenkins, Antora)
- Demonstrated ability to collaborate effectively face to face and remotely
- Provided constructive structural and technical edits for writers or developer-contributed content
- A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.
You have the advantage if you have experience:
- Working in a Docs-as-Code environment
- Scripting/programming (Java, Bash, Python, or JavaScript)
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Documenting for a developer audience, especially API documentation
- Simplifying complex content
- Adapting and demonstrating a willingness to learn new technologies and tools
- Writing and maintaining AI skill files and instructions for AI agents and developer tooling.
Salary Range: $95,000–$115,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience managing multiple projects simultaneously while meeting deadlines and quality standards with minimal supervision
- Ability to proactively explore unreleased features, test early-stage software, and gather insights independently with engineering teams
- Experience using Markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments
- Experience with Jira and Confluence or similar project management platforms
- Experience using AI assistants such as Claude, ChatGPT, Gemini, or Copilot
- Understanding of how documentation sites are built and published, including Jenkins and Antora
- Ability to collaborate effectively in face-to-face and remote environments
- Experience providing constructive structural and technical edits for writers or developer-contributed content
- Ability to create user-friendly content for humans while structuring documentation for AI tools, search engines, and coding assistants
- Experience working in a Docs-as-Code environment
- Scripting or programming experience with Java, Bash, Python, or JavaScript
- Experience building, installing, configuring, and debugging client and server software
- Experience documenting identity and access management applications for power users
- Experience documenting for developer audiences, especially API documentation
- Ability to simplify complex content
- Willingness and ability to learn new technologies and tools
- Experience writing and maintaining AI skill files and instructions for AI agents and developer tooling
Ping Identity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ping Identity and has not been reviewed or approved by Ping Identity.
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Leave & Time Off Breadth — Time off is considered generous, with an unlimited PTO policy highlighted in company communications and reflected in practice across roles. Several sources also reference positive norms around taking vacation rather than a policy in name only.
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Healthcare Strength — Health coverage is broad, including medical, dental, vision, HSA/FSA options, life and disability insurance, mental‑health support, and an EAP. Wellness extras like a monthly fitness reimbursement further strengthen the package.
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Parental & Family Support — Parental leave is framed as generous for U.S. employees, with extended paid time for birth parents commonly referenced. ERGs such as Working Families and other groups reinforce a family‑supportive environment.
Ping Identity Insights
What We Do
At Ping Identity, we make it possible to trust every digital moment across customers, employees, partners, and non-human identities. Whether you're securing millions of users, fighting fraud, simplifying third-party access, or going passwordless, establishing trust shouldn’t slow you down. Our enterprise-grade identity platform is built for scale, speed, and flexibility and works seamlessly with your existing cloud, hybrid, and on-prem environments. We help you confidently embrace AI and automation with Runtime Identity, so you can continuously verify the identity, context, and intent of every AI agent and control their actions in real time. With Ping, all digital experiences start with trust. Learn more at pingidentity.com.
Why Work With Us
Identians are what make Ping an extraordinary place to work. They create our award-winning products and they’re the reason for our unique customer following.
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