Jobs at Ping Identity

Leads a Customer Success team responsible for adoption, value realization, renewals, churn reduction, and expansion across enterprise B2B SaaS accounts. Manages team performance, coaching, hiring, forecasting, customer success processes, KPIs, and cross-functional collaboration with Sales, Renewals, Support, Product, Services, and Marketing. Uses customer data and success platforms to identify risk, drive outcomes, improve retention, and protect recurring revenue.

Designs, builds, and operates secure, scalable backend services, APIs, and event-driven systems. Responsibilities include end-to-end project delivery, AWS operations, database design and performance tuning, caching, observability, incident response, and reliability improvements. The role also contributes through code reviews, documentation, mentoring, design reviews, and technical guidance while partnering with Product, Data, Infrastructure/SRE, and Security teams.

Analyze customer, product, competitive, and financial data to support SaaS pricing and packaging strategies. Build dashboards, reporting, and analytical frameworks; conduct market research and competitive benchmarking; support pricing proposals and product launches; validate data; monitor post-launch performance; and communicate recommendations across Product, Marketing, Sales, Finance, Enablement, and Business Operations.

Owns an assigned territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, positioning enterprise software solutions, negotiating complex contracts, forecasting activity, preparing subscription pricing and proposals, coordinating partners and system integrators, and communicating customer feedback to internal teams. The role requires a strong record of quota attainment, strategic enterprise selling, C-level relationships, value-selling expertise, and experience managing long sales cycles.

Own the strategy and roadmap for Ping’s Orchestration SDK across web, iOS, Android, and hybrid platforms. Improve developer experience through intuitive APIs, documentation, sample applications, and integration tooling. Partner with engineering, product, documentation, and developer relations teams; gather customer and community feedback; prioritize backlogs; define adoption and integration metrics; evangelize SDK capabilities; and incorporate AI-agent workflows and evolving identity standards.

Leads Ping Identity’s global commercial legal function, overseeing attorneys and contract professionals handling complex SaaS, software, services, partnership, and strategic alliance transactions. Negotiates high-value agreements, improves contracting processes and tools, manages legal risk, supports global commercial initiatives, and partners with senior business and legal stakeholders. Develops a hybrid international team and applies generative AI and scalable contracting frameworks to improve productivity and accelerate sales cycles.

Owns a strategic territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, presenting value propositions, negotiating complex contracts, forecasting activity, preparing subscription pricing and proposals, coordinating partners and internal specialists, and providing customer feedback. The role requires significant enterprise software sales experience, consistent quota attainment, strategic account wins, C-level relationships, complex sales-cycle expertise, partner engagement, and value-selling experience.

Develop and maintain Java-based identity, authentication, and authorization platform features in an agile environment. Collaborate with product teams, improve cloud and local deployments, resolve defects, estimate work, and ensure security, quality, testability, and performance. Use AI engineering tools to accelerate research, coding, prototyping, implementation, and documentation. UI development, REST services, identity protocols, and enterprise security experience are beneficial.

Designs and develops scalable user interfaces for AI agent and identity governance platforms. Responsibilities include building reusable frontend components, dashboards, data visualizations, secure authentication and authorization experiences, UI observability, testing, REST API documentation, and integration with AI agent platforms and MCP. Partners with product, UX, security, and customer-facing teams while providing technical leadership and documenting architecture and best practices.

Manages complex global enterprise accounts as a technical subject matter expert and trusted advisor. Develops multi-product strategies, guides integrations, mitigates operational risks, and translates business requirements into technical plans for executive stakeholders. Leads escalations, mentors peers, improves delivery frameworks, supports AI-driven tools, and influences Engineering and Product teams. Requires advanced cybersecurity and identity management expertise, including federation protocols, cloud security, and multi-vendor integrations.

Leads identity and AI standards strategy, ecosystem partnerships, reference architectures, and technical integrations. Monitors emerging trends, translates ecosystem signals into product recommendations, and aligns standards, product, and go-to-market strategies. Serves as a public-facing technical evangelist through industry events, customer engagements, standards bodies, and strategic partnerships, requiring strong technical credibility, commercial judgment, and executive communication skills.

Owns strategic enterprise accounts across Eastern and Central Europe, driving new-logo acquisition and upsell opportunities. Responsibilities include developing territory plans, articulating value propositions, negotiating complex contracts, forecasting sales, preparing subscription pricing and proposals, coordinating partners and system integrators, and sharing customer feedback with internal teams. The role requires a proven record selling enterprise software, winning strategic deals, meeting quotas, managing long sales cycles, and engaging senior buyers.

Owns a Middle East territory focused on acquiring net-new enterprise customers. Develops territory plans, positions identity and cybersecurity solutions, generates pipeline, negotiates complex contracts, closes strategic deals, forecasts sales activity, prepares pricing and proposals, and collaborates with partners, system integrators, marketing, customer success, product, and engineering teams.

Designs and maintains scalable QA automation frameworks and test suites for identity governance and AI-agent capabilities. Develops AI-driven testing for APIs, workflows, integrations, cloud systems, and end-to-end scenarios. Analyzes failures, automates defect detection, validates performance, security, reliability, observability, and compliance, and collaborates cross-functionally to improve release quality and test coverage.

Own the Ping Elevate enablement platform, including supplier management, product lifecycle, feature adoption, governance, reporting, and field feedback. Build and optimize modern enablement content, everboarding programs, AI role plays, learning paths, and sales readiness experiences. Partner cross-functionally to align platform capabilities with revenue goals, integrate measurement, establish quality standards, and continuously improve seller productivity and learner outcomes.

Manage a territory-based portfolio of maintenance, subscription, and SaaS renewals. Responsibilities include preparing quotes and proposals, negotiating contracts, mitigating cancellations, forecasting renewal pipelines, recording activities in Salesforce, and identifying cross-sell and upsell opportunities. The role involves collaborating with sales, finance, legal, order management, and accounts receivable teams while advising customers and partners. The manager may also mentor junior renewals account managers and support special projects.

Lead information security and enterprise risk management, including assessments, treatment plans, risk registers, reporting, risk appetite, third-party risk, audit readiness, control improvement, and remediation tracking. Partner with security, engineering, legal, privacy, product, finance, sales, and other stakeholders to translate technical risks into business decisions. Maintain risk components of ISMS, BCMS, and AIMS while improving governance, metrics, workflows, and stakeholder capability.

Lead and scale Ping Identity’s Americas Solutions Engineering organization. Partner with Sales, Product, and Marketing to drive pipeline growth, win rates, customer retention, technical sales strategy, proofs of concept, architectural design, and executive engagements. Advise enterprise security leaders on IAM, AI governance, cloud architecture, and fraud prevention while shaping product roadmaps through market and customer insights.

Own post-sales relationships for a portfolio of enterprise B2B SaaS customers. Drive product adoption, value realization, renewals, retention, expansion, and advocacy through success plans, health monitoring, executive reviews, and proactive risk management. Coordinate with Sales, Support, Product, Engineering, and Professional Services to resolve issues and achieve customer outcomes. Maintain accurate CRM and customer success records while contributing to process improvements and best practices.

Partner Sales Engineer supporting system integrators and channel partners across Europe. Responsibilities include technical enablement, solution presentations, demonstrations, proof-of-concept development, workshops, partner relationship management, and pre-sales guidance. The role requires building reusable web and mobile demonstration assets, applying IAM expertise, collaborating with field sales teams, and supporting partner-led customer engagements. Travel may reach 30% of the time.