Jobs at Ping Identity

Partner Sales Engineer supporting system integrators and channel partners across Europe. Responsibilities include technical enablement, solution presentations, demonstrations, proof-of-concept development, workshops, partner relationship management, and pre-sales guidance. The role requires building reusable web and mobile demonstration assets, applying IAM expertise, collaborating with field sales teams, and supporting partner-led customer engagements. Travel may reach 30% of the time.

Conducts pre-sales activities for Ping Identity solutions, including demonstrations, presentations, technical guidance, proof of concepts, and RfX responses. Acts as a technical advisor to customers, partners, and internal teams while collaborating with sales and post-sales teams throughout the sales cycle. Leads customer meetings, provides product feedback, mentors junior engineers, and develops subject-matter expertise in IAM solutions. Travel across the UK and internationally may comprise 15%–40% of the role.

Leads marketing operations strategy, infrastructure, technology, analytics, and team execution. Oversees MarTech architecture, automation, lead scoring, routing, funnel analytics, attribution, MQA and account-based operations. Partners with Sales Operations, Finance, Legal, IT, and marketing leadership to improve pipeline velocity, revenue alignment, budgeting, data privacy, and operational governance.

Leads Ping Identity’s Middle East sales organization, owning territory strategy, pipeline, forecasting, quota attainment, customer relationships, partner engagement, and enterprise account growth. Coaches, recruits, and develops a high-performing team while driving SaaS solution sales, customer satisfaction, cross-functional collaboration, and strategic relationships with C-level enterprise contacts, systems integrators, and regional partners.

Own a UKI territory focused on acquiring strategic new-logo customers. Develop territory and account plans, position Ping Identity’s value proposition, generate pipeline, negotiate complex enterprise software contracts, prepare subscription pricing and proposals, forecast sales activity, and close large deals. The role requires quota-carrying enterprise software sales experience, strong C-level relationships, strategic buyer engagement, partner and systems integrator collaboration, and experience with long sales cycles and value-selling methodologies.

Leads Ping Identity’s Middle East sales organization, owning territory strategy, pipeline, forecasting, quota attainment, customer relationships, and partner development. Coaches and develops a high-performing enterprise sales team, drives SaaS and software solution selling, manages strategic accounts and C-level relationships, and collaborates cross-functionally. The role also oversees hiring, performance management, expenses, customer escalations, and initiatives to improve satisfaction and business growth.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Develop and lead major features for PingOne Directory, a multi-tenant identity platform offered as SaaS and on-premise software. Responsibilities include requirements definition, technical design, Java implementation, testing, documentation, operational readiness, and production support. The role involves making architecture and performance decisions, mentoring engineers, collaborating cross-functionally, contributing to agile improvement, and participating in an on-call rotation. The position is remote with 1–2 days weekly in the Austin office.

Leads business analysis and transformation initiatives across customer-facing and internal operations. Elicits and documents requirements, maps current and future processes, develops epics, features, user stories, and acceptance criteria, and supports backlog management, testing, deployments, production handoffs, reporting, and change adoption. The role partners with stakeholders and technical teams across Customer Success, Support, Professional Services, Training, Renewals, and Information Systems to improve customer journeys, operational efficiency, adoption, retention, and customer satisfaction.

Plans and executes large-scale performance testing for cloud-native identity services, including load, scalability, stress, endurance, reliability, regression, and benchmark testing. Analyzes metrics, profiles and tunes Java applications, investigates bottlenecks, performs root-cause analysis, supports capacity planning, and improves test automation and CI workflows. Collaborates with engineering, SRE, product, and customer teams; leads initiatives, mentors engineers, documents findings, and manages performance work through completion.

Generates qualified sales meetings by researching prospective companies, contacting and educating prospects, qualifying leads, and scheduling discovery calls. Maintains sales pipeline and CRM data integrity, meets sales metrics, partners with Sales and Marketing, develops territory knowledge, and uses phone, email, social media, Salesforce, and sales engagement tools to create sales-ready opportunities.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

Leads an eight-person cross-functional software engineering team building SaaS and hybrid multi-tenant identity and access management products. Responsibilities include hiring, training, Agile planning, technical design and code reviews, hands-on development, product requirements, investment planning, cross-team coordination, delivery, and production issue response. The role requires managing software development teams, delivering commercial products, and expertise in Java, Cassandra, Kafka, AWS, Kubernetes, and CI/CD cloud architecture.

Provides comprehensive administrative support to executives and senior leadership by managing complex calendars, meetings, travel, events, correspondence, presentations, board materials, and confidential information. Serves as a key stakeholder contact, conducts research, supports decision-making, coordinates cross-functional initiatives, and improves administrative processes. Requires strong organization, communication, judgment, discretion, and proactive problem-solving skills.

Design and build scalable data engineering and AI agent governance capabilities across major cloud AI platforms. Develop ingestion, processing, ETL, observability, security, lifecycle management, and identity governance features. Evaluate emerging AI agent frameworks and interoperability standards, troubleshoot customer issues, document architecture and processes, and collaborate with engineering, security, compliance, product, and support teams. The role also involves improving distributed data systems, mentoring engineers, and leading technical initiatives.

Lead the design and implementation of scalable, resilient services for a global multi-tenant SaaS identity platform. Responsibilities include distributed-system architecture, performance optimization, operational excellence, CI/CD and infrastructure collaboration, technical leadership, design reviews, and AI adoption across products and software development.

Leads architecture and technical strategy for a global, multi-tenant SaaS platform. Designs highly scalable distributed systems, improves performance and operational excellence, partners with SRE and DevOps on CI/CD and resilient infrastructure, mentors engineers, conducts design reviews, and drives AI adoption across product development and the SDLC. Requires deep Java and Spring Boot expertise, Kafka, LDAP, OpenSearch, AWS, distributed systems, and familiarity with React.js, IAM, and Kubernetes.

Supports technical enablement for sales engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demos, labs, and proof-of-concept environments; creates technical documentation and learning materials; tests product workflows; supports training events; and assists with program tracking, reporting, publishing, feedback, and operational coordination.

Owns a field-based strategic territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, articulating value propositions, negotiating complex contracts, forecasting, preparing subscription pricing and proposals, coordinating partners and specialist resources, and providing customer feedback to internal teams. Requires significant enterprise software sales experience, sustained quota achievement, strategic account success, C-level relationships, complex sales-cycle expertise, partner collaboration, and value-selling experience.

Owns a strategic territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, positioning value propositions, negotiating complex contracts, forecasting, preparing subscription pricing and proposals, coordinating partners and internal resources, and sharing customer feedback with cross-functional teams. The role requires extensive enterprise software sales experience, consistent quota attainment, success with complex strategic deals, C-level relationships, strategic buyer engagement, industry expertise, partner and systems integrator experience, and value-selling expertise.