Jobs at Ping Identity

Owns a Spanish territory focused on acquiring strategic enterprise customers. Responsibilities include developing sales plans, presenting value propositions, negotiating complex contracts, forecasting activity, preparing subscription pricing and proposals, coordinating partners and specialists, and providing customer feedback to internal teams. The role requires a strong record of exceeding quota, closing large complex deals, engaging strategic and C-level buyers, and working with partners and system integrators.

Own strategic enterprise accounts, generate new-business pipeline, and lead complex sales cycles from discovery through close. Position Ping’s identity platform across workforce, customer, and embedded identity use cases while engaging technical, business, and executive stakeholders. Develop account plans, build executive relationships, collaborate with sales engineering, customer success, leadership, and channel partners, and maintain accurate forecasts and pipeline discipline. Success requires exceeding quota, winning net-new business, and translating technical capabilities into measurable business outcomes.

Own and grow strategic enterprise accounts across providers, payers, and technology organizations. Generate pipeline, secure new logos, and lead complex software sales cycles from discovery through close. Position identity solutions for workforce, customer, and embedded use cases while engaging technical, business, and executive stakeholders. Build account plans, forecast accurately, collaborate with sales engineering, customer success, leadership, and partners, and connect identity capabilities to security, efficiency, compliance, revenue, and customer experience outcomes.

Sources, contacts, educates, and qualifies prospects through phone and email to generate sales-ready opportunities. The role researches target companies, schedules discovery meetings, achieves pipeline and sales-growth metrics, maintains Salesforce and sales engagement data integrity, and collaborates with Sales and Marketing. It requires SaaS sales experience, CRM pipeline management, strong communication skills, prospecting ability, and knowledge of IAM solutions.

Coordinates Level 2 response to complex security incidents across cybersecurity, engineering, infrastructure, cloud, IT, and product teams. Maintains incident priorities, timelines, communications, and action logs; supports investigation, containment, recovery, tabletop exercises, playbook development, and post-incident reviews. Identifies response gaps and improves readiness, operational processes, and automation while participating in an on-call escalation rotation.

Designs, deploys, and maintains resilient cloud infrastructure for Ping Identity’s production services. Responsibilities include optimizing CI/CD pipelines, supporting cloud security and observability, evaluating technologies, improving reliability and cost, reviewing engineering solutions, and participating in on-call rotations. The role requires expertise in distributed systems, GCP and AWS, Go, Docker, Kubernetes, deployment automation, networking, Git, and DevOps practices.

Supports technical enablement for Sales Engineering, partner pre-sales, and go-to-market teams. Configures and troubleshoots demo, lab, and proof-of-concept environments; creates technical guides, walkthroughs, presentations, and learning content; executes product workflow tests; supports training events; and assists with program tracking, documentation, reporting, and feedback collection. Requires scripting, technical troubleshooting, communication, organization, and foundational knowledge of cybersecurity, cloud, APIs, and identity management.

Leads the global customer experience operations function across Customer Success, Support, Professional Services, and Renewals. Develops retention and expansion strategies, customer journey processes, CX technology roadmaps, analytics, executive reporting, capacity planning, and incentive operations. Builds a high-performing operations team using AI and automation while partnering with Revenue Operations to improve net retention and ARR growth.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Lead UKI enterprise sales to drive revenue growth by defining go-to-market strategy, managing and coaching the sales team, owning pipeline and forecasts, aligning sales with marketing, product, and customer success, nurturing strategic customer relationships, and representing the company at industry events.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Leads go-to-market strategy and execution for an assigned solution area. Defines target accounts, sales processes, commercial models, partner engagement, and complex deal support. Aligns Sales, Product, Marketing, and partners on campaigns, content, product feedback, and revenue priorities. Analyzes pipeline, bookings, conversion, and win/loss data to improve performance, while developing AI-enabled workflows to increase execution speed, quality, and consistency.

Owns the go-to-market strategy and operating plan for an assigned solution area, including account prioritization, sales processes, commercial models, partner alignment, deal support, campaigns, and performance improvement. Partners with Sales, Product, Marketing, and executives to drive pipeline and bookings. Analyzes conversion and win-loss data, incorporates customer feedback into product priorities, and develops AI-enabled workflows to improve field execution.

Leads Ping Identity’s GTM Solutions Management function, translating solution strategy into portfolio priorities, sales motions, commercial models, and scalable execution. Oversees team development, account prioritization, campaigns, content roadmaps, product feedback, performance analytics, and pipeline recovery. Aligns Sales, Product, Marketing, Finance, Customer Success, Operations, and partners through executive steering committees and cross-functional decisions. Requires strong enterprise GTM strategy, deal structuring, data analysis, executive communication, people leadership, and practical AI application experience.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Owns an Eastern and Central European territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, positioning enterprise software solutions, negotiating complex contracts, forecasting activity, preparing subscription pricing and proposals, and coordinating partners and internal teams. The role requires a proven record of exceeding quotas, closing strategic deals with long sales cycles, engaging senior buyers, and selling to public and private sector organizations.

Leads the global multi-tenant Site Reliability Engineering organization, setting strategy, operating models, reliability roadmaps, and production standards. Oversees managers and senior technical leaders while driving Kubernetes adoption, platform modernization, DevOps, infrastructure automation, observability, incident response, disaster recovery, capacity planning, change governance, and operational risk reduction. Partners across engineering, product, security, customer success, and program management to deliver reliable global SaaS services and develops organizational talent, metrics, and succession plans.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.

Design, build, test, and maintain iOS applications and SDKs using Swift, Xcode, UIKit, and SwiftUI. Develop robust mobile architectures, custom interfaces, animations, and secure integrations with web services. Collaborate cross-functionally from planning through release, apply AI-assisted development responsibly, ensure performance and compatibility across devices, and contribute to engineering quality through reviews, testing, and knowledge sharing.

Architects, builds, and operates scalable ML platforms supporting model training, deployment, monitoring, and lifecycle management. Owns feature stores, real-time streaming pipelines, low-latency model serving, distributed data infrastructure, and MLOps automation. Develops tools that streamline data science workflows, partners with Data Science, SRE, and Product teams, shapes technical architecture, and mentors engineers. The role requires expertise in Python, SQL, distributed systems, cloud platforms, Kubernetes, Airflow, MLflow, and production machine learning infrastructure.