Search the 46 jobs at Ping Identity

As a Senior Technical Support Engineer, you will troubleshoot Ping's identity solutions, assist customers with problem resolution, manage expectations, document issues with engineering, and contribute to the knowledge base while mentoring other engineers.

The SVP of Customer Success will lead global customer success initiatives, ensuring long-term customer sustainability and profitability. This role focuses on optimizing customer journeys, driving renewals and revenue expansion, analyzing customer success metrics, fostering strong partnerships across functions, and recruiting a high-performing customer success team.

As an IT Systems Administrator, you will manage on-premise and cloud systems, providing Tier 2 support for employees, resolving IT issues, and collaborating with the security team to monitor threats while implementing IT strategies.

The IT Systems Administrator will manage a variety of on-premise and cloud applications, providing Tier 2 support and resolving IT issues for staff. Responsibilities include hardware troubleshooting, maintaining security systems, and collaborating with the Enterprise Security team. The role also involves researching and deploying software and hardware solutions.

As a Principal Site Reliability Engineer, you'll lead cloud infrastructure projects, mentor junior team members, automate deployment processes, and ensure systems are redundant, scalable, and observable while being involved in an on-call rotation.

The Sales Development Representative at Ping Identity is tasked with generating new sales leads, qualifying them, and setting up discovery calls for the sales team. Responsibilities include producing meetings for sales, conducting research on companies, and maintaining data integrity in Salesforce.

The Enterprise Account Executive at Ping Identity is responsible for driving net new logo opportunities within the enterprise sector. This includes creating and implementing performance goals, articulating value propositions, negotiating contracts, reporting sales activity, and collaborating with internal teams and partners to maximize business opportunities.

As a Site Reliability Engineer at Ping Identity, you will manage the infrastructure for our SaaS services, automating deployment processes, and ensuring system performance and stability. Your role involves cloud services management, system behavior analysis, problem-solving, and mentoring team members. Continuous integration and deployment efforts are key responsibilities, alongside maintaining observability and security in our identity platform.

As a Site Reliability Engineer I at Ping Identity, you will manage the infrastructure of a large identity platform, utilizing tools like AWS and Docker while advocating for operational excellence. Responsibilities include maintaining production systems, developing processes, and mentoring team members.

As a Senior Technical Support Engineer at Ping Identity, you will provide specialized support for premium customers, troubleshoot issues with identity solutions, manage customer expectations, and contribute to knowledge sharing within the team. Responsibilities include conducting troubleshooting sessions, analyzing problems, and ensuring service level agreements are met, while working a varied schedule to accommodate global support needs.

As a Senior Customer Success Outcome Manager at Ping Identity, you will serve as the primary contact for large enterprise customers, ensuring their strategic business goals are met. You will collaborate with various internal teams to enhance the customer experience, develop success plans, present executive reviews, and provide insights into the customer's business and industry.

As a Customer Success Outcome Manager, you will manage enterprise customer needs, ensuring successful implementation and adoption of Ping solutions. Responsibilities include collaborating with clients and internal teams, developing success plans, and tracking customer health to promote retention and loyalty.

The Enterprise Account Executive will be responsible for driving sales activities within the assigned territory, focusing on acquiring new enterprise customers. Responsibilities include creating sales plans, negotiating contracts, reporting sales forecasts, and collaborating with various teams to align strategies. A strong background in selling enterprise software solutions is required.

As a Technical Writer III, you will collaborate with experts and teams to create and maintain documentation for Ping Identity’s products. Responsibilities include delivering user-friendly content, investigating technical concepts, and working within a Docs-as-Code environment using tools like Git and AsciiDoc.

The Technical Writer III at Ping Identity will create and maintain documentation for various audiences. Responsibilities include collaborating with teams, translating technical concepts into user-friendly content, managing multiple projects, and working in a Docs-as-Code environment using Asciidoc and Git. Experience with markdown languages and software development methodologies is essential.

The Senior Technical Writer at Ping Identity will create and maintain technical documentation for various audiences, work in a Docs-as-Code environment using AsciiDoc, collaborate with teams, and ensure documentation is clear and user-friendly. They will also manage multiple projects and learn complex software quickly.

As a Senior Technical Writer, you will collaborate with various stakeholders to create and manage technical documentation for Ping Identity’s products and services. You will deliver user-friendly content for both cloud and on-premise software, while translating complex concepts into clear examples. The role requires expertise in a Docs-as-Code environment and proficiency in technical writing tools.

The Strategic Account Executive at Ping Identity will manage an assigned territory with a focus on acquiring new clients and expanding business within existing accounts. Responsibilities include creating sales strategies, articulating the value proposition, closing contracts, forecasting sales, and collaborating with various teams for customer success.

The Senior Software Engineer will design and develop APIs and microservices for PingOne's identity management platform, focusing on feature development, quality, and testing. The role requires collaboration in an agile environment and includes creating scalable cloud applications with ReactJS, maintaining test automation, and participating in on-call support.

The Channel Account Manager at Ping Identity is responsible for growing the company's channel and alliances programs by developing partnerships, driving joint business initiatives, and ensuring effective communication with channel partners. This role includes identifying growth opportunities, supporting partner enablement, and monitoring partner performance against metrics.