The Technical Writer is responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both open-source Cilium and our enterprise offerings, making the most technically advanced Kubernetes networking product on the market accessible through first-class documentation. The Technical Writer works closely with multiple teams: engineering, solution architects, marketing, product management, release management, and community. The documentation covers initial concepts of technology and product, getting started guides, tutorials, reference documentation, operational guides, as well as best practices.
What you’ll do:
Contribute to all technical documentation efforts for Isovalent’s Cilium distribution and Hypershield, including operational documentation, training, and guides.
Work closely with engineering and solution architects to create high-quality technical content.
Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved.
Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company.
Minimum Qualifications:
5+ years of experience as a Technical writer for Enterprise products
Experienced in networking, security, and Cloud Native technologies.
Experienced in writing user guides, documentation and helping enterprise users
Preferred Qualifications:
Passion for writing high-quality technical content.
Hands on experience with documentation frameworks such as Sphinx, Hugo or ReadTheDocs is highly preferred.
Experience in GitHub and Git revision management
Experience with leading user research to improve documentation is a plus
Collaboration with engineering peers to jointly convert knowledge from a subject matter experts to high-quality documentation
Understanding of markdown and restructured text.
Excellent writing skills in English.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 5+ years of experience as a technical writer for enterprise products
- Experience with networking, security, and cloud native technologies
- Experience writing user guides and documentation for enterprise users
- Passion for writing high-quality technical content
- Hands-on experience with documentation frameworks such as Sphinx, Hugo, or ReadTheDocs
- Experience with GitHub and Git revision management
- Experience leading user research to improve documentation
- Experience collaborating with engineering peers and subject matter experts to produce documentation
- Understanding of Markdown and reStructuredText
- Excellent writing skills in English
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
