Senior Technical Writer - Enterprise SaaS

Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.

As our product suite grows, clear, accurate, and user-friendly documentation is critical to customer adoption. We are looking for a Senior Technical Writer who can own and scale with our business on everything documentation (E.g., release notes, help center,, product training material, in-app guidance, academy)

This role is for you if you understand AI and can simplify, leverage AI to increase your own productivity , thrive in ambiguity and work functionally with Product, Engineering, & GTM teams across time zones to generate high quality content.

What You Will Do

• Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.

• Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences

• Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities

• Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows

• Drive documentation standards, information architecture, templates, and content governance

• Rapidly iterate on content in a fast-changing product environment with evolving priorities

• Support customer launches, enterprise implementations, and internal enablement initiatives

• Work effectively across distributed teams and time zones with strong ownership and async collaboration practices

• Work effectively across distributed teams and time zones with strong ownership and async collaboration practices

• Own the entire help experience end-to-end by making content easy to find, easy to understand, and useful for both customers and internal teams.
  

Must have:

• 4+ years of experience in technical writing for AI-first products; 

• Strong ability to understand technical systems

• Excellent written communication and editing skills with strong attention to detail

• Experience using AI tools (Claude) to increase productivity

• High ownership & agency with strong bias to action. 

• Ability to work independently and through ambiguity

• Experience working with globally distributed teams. 

Preferred but not mandatory:

• Experience documenting B2B SaaS products.

• Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools.

• Experience with instruction design.

• Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.

• Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.

• Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.

• Play a key role in scaling documentation, training, and in-app guidance for a fast-growing enterprise SaaS product.
  

We offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.

Location: Noida/Bengaluru, Hybrid

Team: Product

Type: Full-time