Senior Support Engineer

About the Job

As a Senior Support Engineer at Lean Technologies, you will be at the forefront of supporting our B2B clients as they integrate and use our financial APIs. You’ll join a small, collaborative team in Dubai or Riyadh (hybrid), where your technical expertise and proactive mindset will directly impact both our clients’ success and our internal operations.

Lean is a fast-growing startup - many of our processes are still being defined. We’re looking for someone who thrives in a dynamic environment, is eager to ask questions, and is motivated to help shape how we work. You’ll be empowered to investigate issues, document solutions, and suggest improvements, with the support of your manager and teammates. Your contributions will not only resolve immediate client challenges but also help build the foundation for Lean’s future support operations.

About Lean

Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Backed by top-tier global investors including General Catalyst, Sequoia and Shorooq, and having recently raised $67.5M in Series B funding, we’re building the rails for Open Finance in MENA. We’re trusted by 250+ clients across the UAE and Saudi Arabia — including the likes of Binance, Etisalat Group, Careem, Sarwa, and many more - making it the region’s most valuable Open Banking platform.

Joining Lean means working on impactful problems, shaping the future of finance in the region, and being part of a fast-growing team that’s setting the standard for open banking in MENA.

Key Responsibilities

• Respond promptly to client issues via Plain, Slack, WhatsApp, email, and occasionally on calls or online meetings

• Investigate, triage, and resolve API and product-related problems using tools such as Elasticsearch, Postman, and internal admin panels

• Escalate bugs and feature requests to engineering and product teams, providing clear context and documentation

• Document solutions, new processes, and frequently asked questions to expand our support resources

• Participate in incident management, including taking part in on-call rotations

• Perform basic QA testing during issue triage and incident resolution

• Identify and suggest improvements to support processes, tools, and documentation as you encounter opportunities

What we're looking for

• Experience working with APIs; API testing using Postman is essential

• Ability to read logs and understand code (any programming language is a plus)

• Solid grasp of OAuth and client-server relationships

• Medium-level SQL skills (SELECT queries, filtering, JOINs, aggregation, date functions, CASE, UNIONs)

• Able to create basic SQL queries independently

• Experience in fintech, ideally within fiat fintech (banks, neobanks, etc.)

• Basic QA knowledge is a plus

• Technical writing skills are a plus

• Strong troubleshooting abilities

• Proactive and takes ownership of resolving issues

• Comfortable with change and ambiguity

• Documents solutions and improves processes

• Experienced in supporting B2B or enterprise clients

• Fluent or native Arabic speaker is required

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

We’re building the financial infrastructure for MENA. Not as a slogan, as a fact.

Since 2019, we’ve become the first regulated Open Banking and Open Finance company operating across the UAE and Saudi Arabia. We’ve processed billions of dollars. We connect millions of accounts. We enable companies like Binance, Careem, and Etisalat to build products that were previously impossible in this region.

Our recent $67.5M Series B from General Catalyst and Sequoia isn’t just validation: it’s fuel. We’re expanding into new markets, launching new products, and setting the pace for what financial innovation looks like in MENA.

We solve hard problems. We move fast. We hold ourselves to a high standard. And we’re looking for people who’ve done this before to help us do it right.

If you’re motivated by building something that lasts, not just something that scales, Lean is where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data