Implementation Specialist (Noggin)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe purpose of this role is to ensure customers are highly satisfied with Motorola Solutions’ Noggin software implementations, get the most value out of Noggin’s products and services, and continue to subscribe to Noggin’s software and ongoing professional services.

As a member of the Professional Services team this role is responsible for working through the implementation process with 3-4 customers at a time. Implementation specialists gather requirements, design solutions, and work to configure the solutions required by our clients.
Implementation specialists are responsible for assisting clients with system set up, configuration, integration assistance, data migration and training needs guided by the Noggin implementation process.
Job Description

• Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.

• Lead requirements gathering workshops for medium to large stakeholder groups.

• Guide the customers through Noggin Solutions to capture applicable customization changes.

• Where appropriate, assist the customer in adopting best practice template work package solutions.

• Devise solution design approaches to determine how to configure a system to meet functional requirements.

• Create solution change registers and custom solution design documentation.

• Document and assign configuration tasks to the Configuration Analysts.

• Have and maintain the ability to configure all components of the system to construct entire sites (i.e., full system builds).

• Conduct system functional testing using test cases and test scripts.

• Prepare complete test plans including writing test cases and test scripts.

• Support customer defect remediation activities.

• Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants. 

• Deliver standard or tailored product training to customers. 

• Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews. 

• Create customer-facing user guides and training material. 

• Adhere to the Noggin project methodology and provide direction/guidance on project tasks and activities to Configuration Analysts.

• Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides, including the customer problems they address, how they are used, and the benefits they provide. 

• Analyze the requirements of customers (prospective, existing or partners), and advise on or devise solutions for them, including custom configuration. 

• Configure solutions for customer’s needs, or tasks and coordinate the Configuration Analysts to do so. 

• Provide compelling presentations, tours, and demonstrations of Noggin’s products to prospective buyers, customers, or partners, that showcase how requirements are met, and the advantages and benefits. 

• Act as the product expert in meetings with customers or partners, answering questions about product capabilities and/or researching and providing the correct answers. 

• Assist with the scoping of implementations including work breakdowns and estimations.

• Act as an first escalation point to assist the Noggin customer support team with troubleshooting / investigating post-project production issues. 

• Coach more junior members of the team and assist new starters. 

• Conduct internal / peer reviews of project work for junior resources .

• Develop knowledge base articles and share lessons learned around system configuration capabilities/functionality. 

• Accurately log time and achieve specified billable utilization of 75% 

Basic Requirements

• Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience

• A minimum of 5 years commercial experience in business or software analysis / SAAS or other software implementation

• Demonstrated experience in some or all of the following:

  • Requirements gathering and analysis

  • Designing solutions for SAAS or other software implementation

  • Working within project teams in a software development context

  • Web-based software design and usability

  • Product analysis for software products

  • Risk, crisis, incident, or emergency management systems

• Eligible and willing to get security clearance

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions UK Limited-DDA

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.